Customer Satisfaction Survey
1.
How would you rate overall training program?
 Poor Average Good Excellent  
Friendly  
Thorough  
Informative  
Well Prepared  
  • Comment:

  • 500 character(s) left.
2.
Which STARDEK products have you purchased to date? Select all that apply.
STARDUST
STARDEK I
STARDEK ll
STARDEK lll
Stamped Overlay
STARDEK Wall Ststem
STARCHIP
Durothane
STARDEK ll Sealer
STARDEK Watebase Coating Material
STARDEK Waterbase Epoxy
STARDEK Waterbase Durothane
STARDEK PAVERSAVER
Other  
  • Comment:

  • 500 character(s) left.
3.
Where do you purchase our products?
Manufacturer
Through a distributor
Other  
4.
Overall, how satisfied are you with our company?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
5.
Do you buy simular products from other vendors?
Yes
No
6.
How much of your product supply do you buy from us?
Less than 25%
25% to less than 50%
50% to less than 75%
75% to less than 100%
100%
7.
Why do you buy from other vendors? Select all that apply.
Better price
Better payment terms
Better product selection
Better quality of products
Better customer service
Better post-purchase service
Better order-management system
More convenient purchase process
Better on-time delivery
I do not buy from other vendors
Other  
8.
How do we compare to other vendors on the following attributes?
 Much Worse Worse About the Same Better Much Better 
Pricing
Delivery time
Purchase process convenience
Quality of packaging
Responsiveness of support staff
Payment terms
Quality of products
Variety of products
Customer service
Post-purchase customer service
9.
How likely are you to buy additional STARDEK products from us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
10.
How likely are you to recommend our products to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
11.
Do you have any suggestions for improvement?
 

  • 350 character(s) left.