How Did We Do?
There are some error(s). Please see each marked section below.
1.
How satisfied were you with our customer support?
Very satisfied
Very satisfied
Somewhat satisfied
Somewhat satisfied
Neutral
Neutral
Somewhat dissatisfied
Somewhat dissatisfied
Very dissatisfied
Very dissatisfied
2.
How satisfied were you with how the support staff resolved your problem?
Very satisfied
Very satisfied
Somewhat satisfied
Somewhat satisfied
Neutral
Neutral
Somewhat dissatisfied
Somewhat dissatisfied
Very dissatisfied
Very dissatisfied
3.
If your problem was not resolved, did our staff offer to follow-up after the call?
Yes
Yes
No
No
4.
Please rate our customer service representative on the following attributes.
Very Poor
Poor
Fair
Good
Very Good
Responsiveness
Professionalism
Politeness
Knowledge of the problem
Efficiency in solving the problem
Manner of handling follow-up questions
5.
How long did you have to wait on the telephone before the customer support representative was available?
Less than 1 minute
Less than 1 minute
1 to less than 3 minutes
1 to less than 3 minutes
3 to less than 5 minutes
3 to less than 5 minutes
5 to less than 10 minutes
5 to less than 10 minutes
10 minutes or over
10 minutes or over
6.
How long did it take for customer support to resolve your problem?
Less than 5 minutes
Less than 5 minutes
5 minutes to less than 10 minutes
5 minutes to less than 10 minutes
10 minutes to less than 20 minutes
10 minutes to less than 20 minutes
20 minutes to less than 30 minutes
20 minutes to less than 30 minutes
30 minutes or more
30 minutes or more
Next day
Next day
More than a day
More than a day
Problem did not get resolved
Problem did not get resolved
7.
How many times did you contact customer support before your problem was resolved?
Once
Once
Twice
Twice
Three times
Three times
More than three times
More than three times
Problem is still unresolved
Problem is still unresolved
8.
Do you have any suggestions for improvement?
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