Today's Business. Tomorrow's Technology


Overall Survey Results:


2007 Year End Client Satisfaction Survey


1Required How long have you been using our services?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Less than 6 months
   
4 33.3%
6 months to less than 1 year
   
1 8.3%
1 year to less than 3 years
   
7 58.3%
3 years to less than 5 years
 
0 0.0%
5 years or more
 
0 0.0%
No Responses
 
00.0%
 Totals12100%
2Required How often do you use our services?
 
 1 = Don't Use , 2 = Daily , 3 = Weekly , 4 = Monthly , 5 = Quarterly
Answer
12345
Number of
  Responses		Rating
Score*
Technical Support
   
11 3.3
Onsite Service/Installation Service
   
11 3.8
IT/Business Consulting
   
9 3.6
Business/Technical Audits
   
9 2.1
Project Planning/Management
   
9 2.9
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


3Required How would you rate your overall level of satisfaction with us?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Highly satisfied
 
12 100.0%
Somewhat satisfied
 
0 0.0%
Neutral
 
0 0.0%
Somewhat dissatisfied
 
0 0.0%
Highly dissatisfied
 
0 0.0%
No Responses
 
00.0%
 Totals12100%
4Required How do we rate on the following attributes?
 
 1 = Well Below Average , 2 = Below Average , 3 = Average , 4 = Above Average , 5 = Well Above Average
Answer
12345
Number of
  Responses		Rating
Score*
Customer service experience
 
12 4.8
On-time delivery of service
   
12 4.7
Professionalism
 
12 5.0
Service purchase experience
   
11 4.6
Understanding customers' needs
 
12 4.8
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


5Required Please rate how strongly you agree/disagree with the following statements.
 
 1 = Strongly Agree , 2 = Somewhat Disagree , 3 = Neutral , 4 = Somewhat Agree , 5 = Strongly Agree
Answer
12345
Number of
  Responses		Rating
Score*
Our service played a key role in increasing your business results
   
11 4.0
The cost of our service is worth the benefits achieved
   
12 4.4
We achieved the pre-established targets/goals
   
11 4.1
We understand the needs of your company
   
12 4.4
We are thorough in planning and execution
   
12 4.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
6How do you rate us in comparison to other companies offering the same services?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Much higher
   
5 41.6%
Somewhat higher
   
5 41.6%
Same
 
0 0.0%
Somewhat lower
 
0 0.0%
Much lower
 
0 0.0%
Don't know
   
2 16.6%
No Responses
 
00.0%
 Totals12100%
7How likely are you to continue using our services?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Very likely
   
9 75.0%
Somewhat likely
   
2 16.6%
Neutral
 
0 0.0%
Somewhat unlikely
 
0 0.0%
Very unlikely
 
0 0.0%
No Responses
   
18.3%
 Totals12100%
8Have you ever recommended us to others?
 
Answer
0%100%
Number of
Responses		Response
Ratio
No, never recommended
   
2 16.6%
Have recommended once or twice
   
9 75.0%
Have recommended several times
 
0 0.0%
No Responses
   
18.3%
 Totals12100%
9How likely are you to recommend our company to a friend or colleague?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Very likely
   
9 75.0%
Somewhat likely
   
3 25.0%
Neutral
 
0 0.0%
Somewhat unlikely
 
0 0.0%
Very unlikely
 
0 0.0%
No Responses
 
00.0%
 Totals12100%
10Do you have any suggestions for improvement?
 
 Number of
Responses
  1
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