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Delivery Service Survey
1.
How long have you been using our services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
2.
How often do you use our services?
 Don't Use Daily Weekly Monthly Quarterly 
Courier/Messenger
Trucking
Warehouse
Distribution
Logistics
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  • 500 characters left.
3.
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
4.
How do we rate on the following attributes?
 Well Below Average Below Average Average Above Average Well Above Average 
Customer service experience
On-time delivery of service
Professionalism
Ordering Process
Understanding customers' needs
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  • 500 characters left.
5.
How do you rate us in comparison to other companies offering the same services? Please list other companies you have used.
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
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  • 500 characters left.
6.
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
7.
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
8.
How likely are you to recommend our company to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
9.
Please give us any suggestions for improvement?
 

  • 350 characters left.
10.
Which category best describes the industry you work in?
Automotive
Advertising
Consulting Services
Education
Entertainment
Financial Services
Government Services
Healthcare
Human Resources
Information Technology
Marketing/Sales
Non-Profit
Pharmaceuticals
Public Relations
Technical Services
Travel
Other  
11.
Which category best describes the functional area you work in?
Administration
Accounting
Business Development
Consulting
Engineering
Finance
Human Resources
Marketing/Sales
Public Relations
Strategy
Other  
12.
How many people are in your organization?
1
2 - 4
5 - 9
10 - 24
25 - 49
50 - 99
100 - 249
250 - 499
500 - 999
1000 or more