Overall Survey Results:

The Tuwanek Hotel - Guest Satisfaction Survey

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How long have you been staying with us at TheTuwanek Hotel, Creekside Cottage, Treehouse Cottage or been using our services At the Waters Edge Spa ?

Answer

100%

Number of
Response(s)

Response
Ratio

Less than 6 months

61.1%

6 months to less than 1 year

8.9%

1 year to less than 3 years

14.9%

3 years to less than 5 years

7.4%

5 years or more

7.4%

No Response(s)

0.0%

Totals

100%

How often have you stayed with us or used our Spa Services in the last 5 years ?

1 = Once , 2 = Twice , 3 = Three Times , 4 = Five Times , 5 = More than 5

Answer

Number of
Response(s)

Rating
Score*

We have visited ?

1.8

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Once , 2 = Twice , 3 = Three Times , 4 = Five Times , 5 = More than 5

Answer	1	2	3	4	5
We have visited ?	45 (67.2%)	8 (11.9%)	5 (7.5%)	2 (3.0%)	7 (10.4%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Response(s)

Rating
Score*

We have visited ?

67%

12%

10%

1.8

How would you rate your overall level of satisfaction with us?

Answer

100%

Number of
Response(s)

Response
Ratio

Highly Satisfied

95.5%

Somewhat Satisfied

4.4%

Neutral

0.0%

Somewhat Dissatisfied

0.0%

Highly Dissatisfied

0.0%

No Response(s)

0.0%

Totals

100%

Can you rate the following items in terms of how they related to your last visit with us?

1 = Highly Dissatisfied , 2 = Dissatisfied , 3 = Neutral , 4 = Somewhat Satisfied , 5 = Highly Satisfied

Answer

Number of
Response(s)

Rating
Score*

Was the website helpful in assisting you to plan your stay?

4.7

Where we easy to reach? / Email / Toll Free / Online Guest Concierge?

4.8

Was your reception handled in a friendly and prompt manner ?

4.8

Amenities offered in your suite or Cottage ?

4.8

Quality of Service and Packages ?

4.7

Quality of Breakfast ? (if applicable)

4.6

Cleanliness and Amenities of your Suite or Cottage ?

4.8

Did we do a good job of understanding of your needs?

4.8

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Highly Dissatisfied , 2 = Dissatisfied , 3 = Neutral , 4 = Somewhat Satisfied , 5 = Highly Satisfied

Answer	1	2	3	4	5
Was the website helpful in assisting you to plan your stay?	2 (3.0%)	0 (0.0%)	2 (3.0%)	9 (13.6%)	53 (80.3%)
Where we easy to reach? / Email / Toll Free / Online Guest Concierge?	2 (3.0%)	0 (0.0%)	0 (0.0%)	7 (10.6%)	57 (86.4%)
Was your reception handled in a friendly and prompt manner ?	2 (3.0%)	1 (1.5%)	0 (0.0%)	1 (1.5%)	63 (94.0%)
Amenities offered in your suite or Cottage ?	2 (3.0%)	1 (1.5%)	1 (1.5%)	3 (4.5%)	59 (89.4%)
Quality of Service and Packages ?	2 (3.1%)	3 (4.6%)	0 (0.0%)	3 (4.6%)	57 (87.7%)
Quality of Breakfast ? (if applicable)	1 (2.0%)	0 (0.0%)	6 (11.8%)	3 (5.9%)	41 (80.4%)
Cleanliness and Amenities of your Suite or Cottage ?	2 (3.1%)	0 (0.0%)	1 (1.5%)	3 (4.6%)	59 (90.8%)
Did we do a good job of understanding of your needs?	2 (3.0%)	0 (0.0%)	1 (1.5%)	4 (6.0%)	60 (89.6%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Response(s)

Rating
Score*

Was the website helpful in assisting you to plan your stay?

14%

80%

4.7

Where we easy to reach? / Email / Toll Free / Online Guest Concierge?

11%

86%

4.8

Was your reception handled in a friendly and prompt manner ?

94%

4.8

Amenities offered in your suite or Cottage ?

89%

4.8

Quality of Service and Packages ?

88%

4.7

Quality of Breakfast ? (if applicable)

12%

80%

4.6

Cleanliness and Amenities of your Suite or Cottage ?

91%

4.8

Did we do a good job of understanding of your needs?

90%

4.8

If you had a chance to use some of the restaurants here on the Sunshine Coast can you rate your overall food and service experience for us. ? It helps us to improve and ensure your total experience is a great one.

1 = Highly Dissatisfied , 2 = Dissatisfied , 3 = Neutral , 4 = Somewhat Satisfied , 5 = Highly Satisfied

Answer

Number of
Response(s)

Rating
Score*

The Blue Heron

4.1

The Old Boot Pasta Eatery

3.9

Daphnes Restaurant

3.8

Ruby Lake Resort

3.2

The Georgia Strait Restaurant

3.4

Magellan's Restaurant

3.4

Spence on the Coast

3.7

Other - Light House Pub / S Coast Pubs / Let us know in Comments Below

3.8

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Highly Dissatisfied , 2 = Dissatisfied , 3 = Neutral , 4 = Somewhat Satisfied , 5 = Highly Satisfied

Answer	1	2	3	4	5
The Blue Heron	0 (0.0%)	0 (0.0%)	18 (36.0%)	9 (18.0%)	23 (46.0%)
The Old Boot Pasta Eatery	0 (0.0%)	0 (0.0%)	15 (42.9%)	7 (20.0%)	13 (37.1%)
Daphnes Restaurant	0 (0.0%)	1 (3.0%)	16 (48.5%)	6 (18.2%)	10 (30.3%)
Ruby Lake Resort	0 (0.0%)	0 (0.0%)	16 (80.0%)	3 (15.0%)	1 (5.0%)
The Georgia Strait Restaurant	0 (0.0%)	1 (3.8%)	18 (69.2%)	3 (11.5%)	4 (15.4%)
Magellan's Restaurant	0 (0.0%)	0 (0.0%)	17 (81.0%)	0 (0.0%)	4 (19.0%)
Spence on the Coast	1 (4.0%)	0 (0.0%)	14 (56.0%)	1 (4.0%)	9 (36.0%)
Other - Light House Pub / S Coast Pubs / Let us know in Comments Below	0 (0.0%)	0 (0.0%)	14 (51.9%)	5 (18.5%)	8 (29.6%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Response(s)

Rating
Score*

The Blue Heron

36%

18%

46%

4.1

The Old Boot Pasta Eatery

43%

20%

37%

3.9

Daphnes Restaurant

48%

18%

30%

3.8

Ruby Lake Resort

80%

15%

3.2

The Georgia Strait Restaurant

69%

12%

15%

3.4

Magellan's Restaurant

81%

19%

3.4

Spence on the Coast

56%

36%

3.7

Other - Light House Pub / S Coast Pubs / Let us know in Comments Below

52%

19%

30%

3.8

If you had a chance to use some of the services and amenities we offer here at The Tuwanek Hotel and Cottages can you let us know how you would rate the overall service and experience for us?

1 = Highly Dissatisfied , 2 = Dissatisfied , 3 = Neutral , 4 = Somewhat Satisfied , 5 = Highly Satisfied

Answer

Number of
Response(s)

Rating
Score*

At The Waters Edge - Spa Suite

4.2

Spa Practitioner - Sharon

3.8

Spa Practitioner - Rose

3.2

Spa Practitioner - Eva

3.7

Spa Practitioner - Janel

3.4

Spa Practitioners- Other

3.4

Sea Kayaking

3.3

Hiking and Trails

3.7

Hot Tubs and Spas

4.5

Movie Theatre and Games Room

4.4

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Highly Dissatisfied , 2 = Dissatisfied , 3 = Neutral , 4 = Somewhat Satisfied , 5 = Highly Satisfied

Answer	3	4	5
At The Waters Edge - Spa Suite	10 (38.5%)	0 (0.0%)	16 (61.5%)
Spa Practitioner - Sharon	10 (58.8%)	0 (0.0%)	7 (41.2%)
Spa Practitioner - Rose	11 (91.7%)	0 (0.0%)	1 (8.3%)
Spa Practitioner - Eva	11 (61.1%)	1 (5.6%)	6 (33.3%)
Spa Practitioner - Janel	11 (78.6%)	0 (0.0%)	3 (21.4%)
Spa Practitioners- Other	11 (78.6%)	0 (0.0%)	3 (21.4%)
Sea Kayaking	11 (78.6%)	2 (14.3%)	1 (7.1%)
Hiking and Trails	10 (52.6%)	4 (21.1%)	5 (26.3%)
Hot Tubs and Spas	6 (14.6%)	7 (17.1%)	28 (68.3%)
Movie Theatre and Games Room	11 (30.6%)	1 (2.8%)	24 (66.7%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Response(s)

Rating
Score*

At The Waters Edge - Spa Suite

38%

62%

4.2

Spa Practitioner - Sharon

59%

41%

3.8

Spa Practitioner - Rose

92%

3.2

Spa Practitioner - Eva

61%

33%

3.7

Spa Practitioner - Janel

79%

21%

3.4

Spa Practitioners- Other

79%

21%

3.4

Sea Kayaking

79%

14%

3.3

Hiking and Trails

53%

21%

26%

3.7

Hot Tubs and Spas

15%

17%

68%

4.5

Movie Theatre and Games Room

31%

67%

4.4

How do we rate in comparison to other accommodations that you stay with?

Answer

100%

Number of
Response(s)

Response
Ratio

Much higher

55.2%

Somewhat higher

32.8%

Same

7.4%

Somewhat lower

1.4%

Much lower

0.0%

Don't know

2.9%

No Response(s)

0.0%

Totals

100%

How likely are you to come back and stay with us at The Tuwanek Hotel, Creekside, Treehouse Cottages or use our services At The Waters Edge Spa ?

Answer

100%

Number of
Response(s)

Response
Ratio

Very likely

79.1%

Somewhat likely

17.9%

Neutral

2.9%

Somewhat unlikely

0.0%

Very unlikely

0.0%

No Response(s)

0.0%

Totals

100%

Have you ever recommended us to others?

Answer

100%

Number of
Response(s)

Response
Ratio

No, never recommended

7.4%

Have recommended once or twice

32.8%

Have recommended several times

59.7%

No Response(s)

0.0%

Totals

100%

At The Tuwanek Hotel, At The Waters Edge Spa, Creekside and Treehouse Cottages we are always looking for ways in which we can improve our customer service and facilties. We welcome your suggestions for improvement and we promise to follow up and review each of your ideas.

	Number of Response(s)
	30

Can you let us know your age ? This helps with the types of services we are looking to offer and what age group they might cater to.

Answer

100%

Number of
Response(s)

Response
Ratio

Younger than 18

0.0%

18 - 24

0.0%

25 - 34

32.8%

35 - 44

23.8%

45 - 54

26.8%

55 - 64

14.9%

65 or older

1.4%

Prefer not to answer

0.0%

No Response(s)

0.0%

Totals

100%

Would you like us to contact you about your Customer Survey once we have had a chance to review your comments? If so just let us know your email and we will be in touch. Have a great day

Answer

100%

Number of
Response(s)

Response
Ratio

Yes

31.3%

No - not required

68.6%

No Response(s)

0.0%

Totals

100%

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