Overall Survey Results:

A Questionnaire For WMCA

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	Text Block:
	Thank you for taking part in this questionnaire. Please answer the following few questions as well as you can. It should take no more than 10 minutes and will help make for better presentations on March 21 in Wenatchee. (Results are anonymous but if enough people answer the questions, the results will be partially included in the presentations.)

	Text Block:
	SECTION ONE: As part of my presentation, we'll show how beliefs and feelings combine to make attitudes. Attitude affects actions and productivity, which in turn affects attitude. Some days, it seems really difficult to maintain that positive attitude. This first section helps determine the influences on attitude.

PERSONAL ATTITUDE:
For the most part, how would you describe your attitude on an average work day?

Answer

100%

Number of
Response(s)

Response
Ratio

Extremely Poor

0.0%

Below Average

0.0%

Average

8.8%

Pretty Good

84.4%

Extremely Upbeat

6.6%

No Response(s)

0.0%

Totals

100%

CO-WORKER ATTITUDE:
For the most part, how would you describe the attitude of those you work with on an average work day?

Answer

100%

Number of
Response(s)

Response
Ratio

Extremely Poor

0.0%

Below Average

8.8%

Average

26.6%

Pretty Good

64.4%

Extremely Upbeat

0.0%

No Response(s)

0.0%

Totals

100%

OTHERS' ATTITUDE:
For the most part, how would you describe the attitude of those who require your service on an average work day?

Answer

100%

Number of
Response(s)

Response
Ratio

Extremely Poor

2.2%

Below Average

6.6%

Average

44.4%

Pretty Good

46.6%

Extremely Upbeat

0.0%

No Response(s)

0.0%

Totals

100%

HOW WOULD YOU DESCRIBE YOURSELF?
Please rank in order (5 is most like you, 1 is least like you) how these traits describe you.

1 = Not me at All

Answer

Number of
Response(s)

Ranking
Score*

It takes a great deal to make me angry.

4.5

If something is not "perfect," I work at it until it is.

4.0

I want everyone around me to be happy and calm.

5.0

When I get overwhelmed, I work harder.

4.2

I am basically a happy person.

6.6

Others are impressed by how organized I appear.

5.5

I have goals I keep wanting to implement but can never find the time.

4.7

I feel more stress lately.

5.4

Others look to me as a leader.

6.3

If anyone is going to do it correctly, it's me.

4.6

*The Ranking Score is the weighted average calculated by dividing the sum of all weighted rankings by the number of total responses.

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1 = Not me at All

Answer	1	2	3	4	5	6	7	8	9	10
It takes a great deal to make me angry.	6 (16.2%)	4 (10.8%)	6 (16.2%)	3 (8.1%)	7 (18.9%)	2 (5.4%)	2 (5.4%)	4 (10.8%)	1 (2.7%)	2 (5.4%)
If something is not "perfect," I work at it until it is.	5 (14.3%)	7 (20.0%)	5 (14.3%)	6 (17.1%)	4 (11.4%)	2 (5.7%)	3 (8.6%)	0 (0.0%)	2 (5.7%)	1 (2.9%)
I want everyone around me to be happy and calm.	4 (10.5%)	5 (13.2%)	3 (7.9%)	5 (13.2%)	4 (10.5%)	5 (13.2%)	5 (13.2%)	3 (7.9%)	2 (5.3%)	2 (5.3%)
When I get overwhelmed, I work harder.	7 (21.2%)	5 (15.2%)	2 (6.1%)	2 (6.1%)	8 (24.2%)	4 (12.1%)	1 (3.0%)	1 (3.0%)	3 (9.1%)	0 (0.0%)
I am basically a happy person.	0 (0.0%)	0 (0.0%)	2 (5.3%)	6 (15.8%)	6 (15.8%)	5 (13.2%)	6 (15.8%)	5 (13.2%)	1 (2.6%)	7 (18.4%)
Others are impressed by how organized I appear.	3 (8.8%)	3 (8.8%)	3 (8.8%)	5 (14.7%)	4 (11.8%)	3 (8.8%)	5 (14.7%)	2 (5.9%)	1 (2.9%)	5 (14.7%)
I have goals I keep wanting to implement but can never find the time.	8 (22.2%)	4 (11.1%)	7 (19.4%)	3 (8.3%)	1 (2.8%)	0 (0.0%)	1 (2.8%)	4 (11.1%)	5 (13.9%)	3 (8.3%)
I feel more stress lately.	3 (9.7%)	5 (16.1%)	5 (16.1%)	3 (9.7%)	0 (0.0%)	2 (6.5%)	1 (3.2%)	4 (12.9%)	3 (9.7%)	5 (16.1%)
Others look to me as a leader.	0 (0.0%)	1 (3.0%)	5 (15.2%)	3 (9.1%)	6 (18.2%)	3 (9.1%)	1 (3.0%)	4 (12.1%)	9 (27.3%)	1 (3.0%)
If anyone is going to do it correctly, it's me.	5 (16.1%)	6 (19.4%)	2 (6.5%)	4 (12.9%)	1 (3.2%)	3 (9.7%)	4 (12.9%)	2 (6.5%)	2 (6.5%)	2 (6.5%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Response(s)

Ranking
Score*

It takes a great deal to make me angry.

16%

11%

16%

19%

11%

4.5

If something is not "perfect," I work at it until it is.

14%

20%

14%

17%

11%

4.0

I want everyone around me to be happy and calm.

11%

13%

11%

13%

5.0

When I get overwhelmed, I work harder.

21%

15%

24%

12%

4.2

I am basically a happy person.

16%

13%

16%

13%

18%

6.6

Others are impressed by how organized I appear.

15%

12%

15%

5.5

I have goals I keep wanting to implement but can never find the time.

22%

11%

19%

11%

14%

4.7

I feel more stress lately.

10%

16%

10%

13%

10%

16%

5.4

Others look to me as a leader.

15%

18%

12%

27%

6.3

If anyone is going to do it correctly, it's me.

16%

19%

13%

10%

13%

4.6

ATTITUDE TREND AT YOUR JOB:
Please say how much you agree or disagree with each of these statements as a trend (where you work) over the last few years.

1 = Completely Disagree , 3 = Neutral , 5 = Completely Agree

Answer

Number of
Response(s)

Rating
Score*

Attitudes are getting better.

2.9

Workloads are increasing.

4.7

We are getting more results in what we do.

3.5

Training has improved.

3.0

Management has improved.

3.3

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Completely Disagree , 3 = Neutral , 5 = Completely Agree

Answer	1	2	3	4	5
Attitudes are getting better.	8 (18.6%)	8 (18.6%)	12 (27.9%)	9 (20.9%)	6 (14.0%)
Workloads are increasing.	1 (2.3%)	0 (0.0%)	0 (0.0%)	7 (16.3%)	35 (81.4%)
We are getting more results in what we do.	0 (0.0%)	5 (11.6%)	17 (39.5%)	16 (37.2%)	5 (11.6%)
Training has improved.	3 (7.0%)	8 (18.6%)	20 (46.5%)	8 (18.6%)	4 (9.3%)
Management has improved.	4 (9.3%)	10 (23.3%)	11 (25.6%)	6 (14.0%)	12 (27.9%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Response(s)

Rating
Score*

Attitudes are getting better.

19%

28%

21%

14%

2.9

Workloads are increasing.

16%

81%

4.7

We are getting more results in what we do.

12%

40%

37%

12%

3.5

Training has improved.

19%

47%

19%

3.0

Management has improved.

23%

26%

14%

28%

3.3

	Text Block:
	SECTION TWO: We tend to get distracted by all the petty things that pop up in the course of day, which can affect our feelings and our productivity. We start out with great intention but before we know it, one thing leads to another and our attitude and happiness is nowhere to be found. The next few questions will ask your opinion on how those distractions can affect your day.

CAUSES OF ATTITUDE:
Please rank each of the following on how likely they are to affect a person's attitude (including yours of course).

1 = Extremely Unlikely , 5 = Very Likely

Answer

Number of
Response(s)

Rating
Score*

Home Life

4.4

Attitude of Others Around him/her

4.3

Personal Health

4.4

Background or Culture

3.1

Budget Cuts

4.0

Management

4.3

Workload

4.5

General State of the Country

2.7

Level of Training on the Job

3.7

Personal Beliefs

3.8

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Extremely Unlikely , 5 = Very Likely

Answer	1	2	3	4	5
Home Life	0 (0.0%)	1 (2.3%)	4 (9.3%)	14 (32.6%)	24 (55.8%)
Attitude of Others Around him/her	0 (0.0%)	2 (4.7%)	3 (7.0%)	18 (41.9%)	20 (46.5%)
Personal Health	0 (0.0%)	0 (0.0%)	2 (4.7%)	21 (48.8%)	20 (46.5%)
Background or Culture	5 (11.6%)	6 (14.0%)	17 (39.5%)	9 (20.9%)	6 (14.0%)
Budget Cuts	0 (0.0%)	1 (2.3%)	13 (30.2%)	16 (37.2%)	13 (30.2%)
Management	0 (0.0%)	2 (4.7%)	4 (9.3%)	14 (32.6%)	23 (53.5%)
Workload	0 (0.0%)	1 (2.3%)	3 (7.0%)	14 (32.6%)	25 (58.1%)
General State of the Country	4 (9.5%)	11 (26.2%)	21 (50.0%)	5 (11.9%)	1 (2.4%)
Level of Training on the Job	0 (0.0%)	2 (4.7%)	14 (32.6%)	20 (46.5%)	7 (16.3%)
Personal Beliefs	0 (0.0%)	5 (11.6%)	9 (20.9%)	17 (39.5%)	12 (27.9%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Response(s)

Rating
Score*

Home Life

33%

56%

4.4

Attitude of Others Around him/her

42%

47%

4.3

Personal Health

49%

47%

4.4

Background or Culture

12%

14%

40%

21%

14%

3.1

Budget Cuts

30%

37%

30%

4.0

Management

33%

53%

4.3

Workload

33%

58%

4.5

General State of the Country

10%

26%

50%

12%

2.7

Level of Training on the Job

33%

47%

16%

3.7

Personal Beliefs

12%

21%

40%

28%

3.8

DEALING WITH OTHERS' ATTITUDES:
How do you deal with it when someone else with whom you must associate has a really bad attitude? (Select as many as you wish.)

Answer

100%

Number of
Response(s)

Response
Ratio

I ignore the attitude & pretend he or she is fine.

33.3%

I ignore the person as much as I can

26.6%

I ask the person if I can be of help.

62.2%

I tell the person to "get over it."

4.4%

I talk to the supervisor (if he or she is a co-worker)

22.2%

I try and joke the person into a better attitude.

42.2%

I try and get others to confront the person.

4.4%

I personally tend not to notice things like attitude.

4.4%

Other

8.8%

Totals

100%

BELIEFS ABOUT ATTITUDE:
Please say how much you agree or disagree with each of these statements.

1 = Completely Disagree , 3 = Neutral , 5 = Completely Agree

Answer

Number of
Response(s)

Rating
Score*

Attitude is a habit learned over years.

3.8

Attitude can be controlled by one.

4.0

Nobody makes anybody feel anything; it is a choice or is learned.

3.3

If someone has a bad attitude, it is my responsibility to help them.

2.5

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Completely Disagree , 3 = Neutral , 5 = Completely Agree

Answer	1	2	3	4	5
Attitude is a habit learned over years.	0 (0.0%)	3 (7.0%)	10 (23.3%)	22 (51.2%)	8 (18.6%)
Attitude can be controlled by one.	2 (4.7%)	0 (0.0%)	9 (20.9%)	15 (34.9%)	17 (39.5%)
Nobody makes anybody feel anything; it is a choice or is learned.	6 (14.0%)	9 (20.9%)	5 (11.6%)	14 (32.6%)	9 (20.9%)
If someone has a bad attitude, it is my responsibility to help them.	8 (18.6%)	13 (30.2%)	16 (37.2%)	6 (14.0%)	0 (0.0%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Response(s)

Rating
Score*

Attitude is a habit learned over years.

23%

51%

19%

3.8

Attitude can be controlled by one.

21%

35%

40%

4.0

Nobody makes anybody feel anything; it is a choice or is learned.

14%

21%

12%

33%

21%

3.3

If someone has a bad attitude, it is my responsibility to help them.

19%

30%

37%

14%

2.5

	Text Block:
	SECTION THREE: We all have those "pet peeves" that drive us crazy. Time to vent! What are yours? How do you handle others? At the end of the questionnaire, there is also some room for comments and there are a few generic questions to give me a better feel for what's important to you and how to tailor my presentation to your needs.

PET PEEVES - WITH SUPERVISORS:
Please rank in order (5 is most annoying, 1 is least annoying) how annoying you find these traits in supervisors or managers.

1 = Least Annoying

Answer

Number of
Response(s)

Ranking
Score*

Yells at People

5.7

Micromanages Everything

5.4

Kisses up to Superiors

3.6

Never Compliments or Appreciates

3.6

Inappropriate Behavior (crass, uncouth, sexual, etc.)

5.7

Poor Role Model (Sloppy, Lazy, Poor Hygiene)

4.4

Uses Favoritism

5.2

Bad Attitude

5.3

Dishonest

7.6

Poor Communication Skills

3.6

*The Ranking Score is the weighted average calculated by dividing the sum of all weighted rankings by the number of total responses.

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1 = Least Annoying

Answer	1	2	3	4	5	6	7	8	9	10
Yells at People	3 (8.3%)	4 (11.1%)	4 (11.1%)	3 (8.3%)	5 (13.9%)	1 (2.8%)	2 (5.6%)	3 (8.3%)	8 (22.2%)	3 (8.3%)
Micromanages Everything	2 (6.1%)	5 (15.2%)	2 (6.1%)	3 (9.1%)	6 (18.2%)	3 (9.1%)	2 (6.1%)	4 (12.1%)	5 (15.2%)	1 (3.0%)
Kisses up to Superiors	9 (28.1%)	4 (12.5%)	5 (15.6%)	5 (15.6%)	2 (6.2%)	4 (12.5%)	0 (0.0%)	0 (0.0%)	2 (6.2%)	1 (3.1%)
Never Compliments or Appreciates	9 (28.1%)	4 (12.5%)	4 (12.5%)	3 (9.4%)	4 (12.5%)	3 (9.4%)	3 (9.4%)	2 (6.2%)	0 (0.0%)	0 (0.0%)
Inappropriate Behavior (crass, uncouth, sexual, etc.)	2 (5.7%)	3 (8.6%)	6 (17.1%)	4 (11.4%)	1 (2.9%)	2 (5.7%)	5 (14.3%)	6 (17.1%)	2 (5.7%)	4 (11.4%)
Poor Role Model (Sloppy, Lazy, Poor Hygiene)	4 (13.3%)	5 (16.7%)	4 (13.3%)	2 (6.7%)	3 (10.0%)	5 (16.7%)	5 (16.7%)	1 (3.3%)	0 (0.0%)	1 (3.3%)
Uses Favoritism	1 (3.2%)	5 (16.1%)	3 (9.7%)	3 (9.7%)	5 (16.1%)	2 (6.5%)	6 (19.4%)	5 (16.1%)	1 (3.2%)	0 (0.0%)
Bad Attitude	2 (5.7%)	3 (8.6%)	5 (14.3%)	5 (14.3%)	3 (8.6%)	5 (14.3%)	4 (11.4%)	4 (11.4%)	2 (5.7%)	2 (5.7%)
Dishonest	0 (0.0%)	1 (2.6%)	2 (5.1%)	3 (7.7%)	7 (17.9%)	1 (2.6%)	1 (2.6%)	2 (5.1%)	7 (17.9%)	15 (38.5%)
Poor Communication Skills	8 (23.5%)	5 (14.7%)	4 (11.8%)	8 (23.5%)	4 (11.8%)	2 (5.9%)	0 (0.0%)	1 (2.9%)	1 (2.9%)	1 (2.9%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Response(s)

Ranking
Score*

Yells at People

11%

14%

22%

5.7

Micromanages Everything

15%

18%

12%

15%

5.4

Kisses up to Superiors

28%

12%

16%

12%

3.6

Never Compliments or Appreciates

28%

12%

3.6

Inappropriate Behavior (crass, uncouth, sexual, etc.)

17%

11%

14%

17%

11%

5.7

Poor Role Model (Sloppy, Lazy, Poor Hygiene)

13%

17%

13%

10%

17%

4.4

Uses Favoritism

16%

10%

16%

19%

16%

5.2

Bad Attitude

14%

11%

5.3

Dishonest

18%

38%

7.6

Poor Communication Skills

24%

15%

12%

24%

12%

3.6

PET PEEVES - WITH COWORKERS:
Please rank in order (5 is most annoying, 1 is least annoying) how annoying you find these traits in people with whom you've worked.

1 = Least Annoying

Answer

Number of
Response(s)

Ranking
Score*

Loud Talker

3.0

Tells Everyone Else How to do His/Her Job

5.4

Kisses up to Superiors

4.2

Gossips & Backstabs

6.8

Inappropriate Behavior (crass, uncouth, sexual, etc.)

5.3

Poor Hygiene (Body Odor, Bad Breath, etc.)

4.6

Inappropriate Dress

3.5

Bad Attitude

6.0

Dishonest

7.7

Hypochondriac

3.8

*The Ranking Score is the weighted average calculated by dividing the sum of all weighted rankings by the number of total responses.

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1 = Least Annoying

Answer	1	2	3	4	5	6	7	8	9	10
Loud Talker	11 (31.4%)	7 (20.0%)	5 (14.3%)	4 (11.4%)	4 (11.4%)	3 (8.6%)	0 (0.0%)	0 (0.0%)	0 (0.0%)	1 (2.9%)
Tells Everyone Else How to do His/Her Job	0 (0.0%)	5 (14.7%)	4 (11.8%)	5 (14.7%)	2 (5.9%)	6 (17.6%)	6 (17.6%)	3 (8.8%)	2 (5.9%)	1 (2.9%)
Kisses up to Superiors	3 (10.0%)	8 (26.7%)	3 (10.0%)	3 (10.0%)	3 (10.0%)	2 (6.7%)	4 (13.3%)	4 (13.3%)	0 (0.0%)	0 (0.0%)
Gossips & Backstabs	0 (0.0%)	1 (2.8%)	3 (8.3%)	7 (19.4%)	2 (5.6%)	1 (2.8%)	4 (11.1%)	6 (16.7%)	8 (22.2%)	4 (11.1%)
Inappropriate Behavior (crass, uncouth, sexual, etc.)	5 (15.2%)	3 (9.1%)	6 (18.2%)	1 (3.0%)	2 (6.1%)	1 (3.0%)	3 (9.1%)	6 (18.2%)	3 (9.1%)	3 (9.1%)
Poor Hygiene (Body Odor, Bad Breath, etc.)	1 (3.4%)	5 (17.2%)	7 (24.1%)	4 (13.8%)	4 (13.8%)	2 (6.9%)	1 (3.4%)	1 (3.4%)	3 (10.3%)	1 (3.4%)
Inappropriate Dress	10 (35.7%)	0 (0.0%)	4 (14.3%)	4 (14.3%)	2 (7.1%)	5 (17.9%)	3 (10.7%)	0 (0.0%)	0 (0.0%)	0 (0.0%)
Bad Attitude	0 (0.0%)	3 (8.6%)	4 (11.4%)	1 (2.9%)	8 (22.9%)	4 (11.4%)	3 (8.6%)	6 (17.1%)	5 (14.3%)	1 (2.9%)
Dishonest	0 (0.0%)	1 (2.6%)	0 (0.0%)	3 (7.9%)	9 (23.7%)	1 (2.6%)	1 (2.6%)	2 (5.3%)	6 (15.8%)	15 (39.5%)
Hypochondriac	9 (28.1%)	5 (15.6%)	2 (6.2%)	5 (15.6%)	3 (9.4%)	3 (9.4%)	2 (6.2%)	0 (0.0%)	1 (3.1%)	2 (6.2%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Response(s)

Ranking
Score*

Loud Talker

31%

20%

14%

11%

3.0

Tells Everyone Else How to do His/Her Job

15%

12%

15%

18%

5.4

Kisses up to Superiors

10%

27%

10%

13%

4.2

Gossips & Backstabs

19%

11%

17%

22%

11%

6.8

Inappropriate Behavior (crass, uncouth, sexual, etc.)

15%

18%

5.3

Poor Hygiene (Body Odor, Bad Breath, etc.)

17%

24%

14%

10%

4.6

Inappropriate Dress

36%

14%

18%

11%

3.5

Bad Attitude

11%

23%

11%

17%

14%

6.0

Dishonest

24%

16%

39%

7.7

Hypochondriac

28%

16%

3.8

PET PEEVES - WHEN YOU ARE A CUSTOMER:
Please rank in order (5 is most annoying, 1 is least annoying) how annoying you find these traits when you visit a business or institution, either in person or in another fashion.

1 = Least Annoying

Answer

Number of
Response(s)

Ranking
Score*

No One Helps Me

6.2

Voice Mail Without Live Person Option

4.4

Takes Phone Call from Potential Customer While I Am There in Person

5.7

Only Email Support, No Phone

4.1

Unpriced or "Hidden" Price Tag

3.8

Poor Hygiene (Body Odor, Bad Breath, etc.)

4.6

Long Wait for Checkout or for Help

4.8

Bad Attitude, Employee Does not Care

6.5

Pushy or Know it All

5.5

Does not Know His/Her Job

5.1

*The Ranking Score is the weighted average calculated by dividing the sum of all weighted rankings by the number of total responses.

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1 = Least Annoying

Answer	1	2	3	4	5	6	7	8	9	10
No One Helps Me	2 (5.9%)	3 (8.8%)	4 (11.8%)	1 (2.9%)	6 (17.6%)	1 (2.9%)	4 (11.8%)	2 (5.9%)	3 (8.8%)	8 (23.5%)
Voice Mail Without Live Person Option	4 (10.5%)	7 (18.4%)	6 (15.8%)	8 (21.1%)	3 (7.9%)	2 (5.3%)	0 (0.0%)	3 (7.9%)	2 (5.3%)	3 (7.9%)
Takes Phone Call from Potential Customer While I Am There in Person	4 (11.8%)	3 (8.8%)	2 (5.9%)	2 (5.9%)	3 (8.8%)	6 (17.6%)	5 (14.7%)	1 (2.9%)	4 (11.8%)	4 (11.8%)
Only Email Support, No Phone	9 (25.0%)	5 (13.9%)	3 (8.3%)	5 (13.9%)	5 (13.9%)	0 (0.0%)	2 (5.6%)	4 (11.1%)	3 (8.3%)	0 (0.0%)
Unpriced or "Hidden" Price Tag	6 (19.4%)	5 (16.1%)	5 (16.1%)	4 (12.9%)	3 (9.7%)	4 (12.9%)	1 (3.2%)	1 (3.2%)	2 (6.5%)	0 (0.0%)
Poor Hygiene (Body Odor, Bad Breath, etc.)	8 (25.0%)	4 (12.5%)	4 (12.5%)	2 (6.2%)	2 (6.2%)	1 (3.1%)	3 (9.4%)	1 (3.1%)	5 (15.6%)	2 (6.2%)
Long Wait for Checkout or for Help	3 (8.3%)	5 (13.9%)	4 (11.1%)	6 (16.7%)	6 (16.7%)	2 (5.6%)	4 (11.1%)	1 (2.8%)	3 (8.3%)	2 (5.6%)
Bad Attitude, Employee Does not Care	1 (2.4%)	3 (7.3%)	3 (7.3%)	3 (7.3%)	7 (17.1%)	2 (4.9%)	5 (12.2%)	6 (14.6%)	3 (7.3%)	8 (19.5%)
Pushy or Know it All	1 (2.9%)	3 (8.6%)	4 (11.4%)	6 (17.1%)	3 (8.6%)	5 (14.3%)	3 (8.6%)	7 (20.0%)	1 (2.9%)	2 (5.7%)
Does not Know His/Her Job	4 (10.0%)	3 (7.5%)	6 (15.0%)	4 (10.0%)	4 (10.0%)	7 (17.5%)	3 (7.5%)	4 (10.0%)	4 (10.0%)	1 (2.5%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Response(s)

Ranking
Score*

No One Helps Me

12%

18%

12%

24%

6.2

Voice Mail Without Live Person Option

11%

18%

16%

21%

4.4

Takes Phone Call from Potential Customer While I Am There in Person

12%

18%

15%

12%

5.7

Only Email Support, No Phone

25%

14%

11%

4.1

Unpriced or "Hidden" Price Tag

19%

16%

13%

10%

13%

3.8

Poor Hygiene (Body Odor, Bad Breath, etc.)

25%

12%

16%

4.6

Long Wait for Checkout or for Help

14%

11%

17%

11%

4.8

Bad Attitude, Employee Does not Care

17%

12%

15%

20%

6.5

Pushy or Know it All

11%

17%

14%

20%

5.5

Does not Know His/Her Job

10%

15%

10%

18%

10%

5.1

Please add any additional comments you would like to share. (500 character limit)

	Number of Response(s)
	5

	Text Block:
	The next set of questions are merely to help with the presentation. Again, unless you provide contact information, I will not know who answered which question.

TIME ON YOUR JOB:
How long have you been employed in your field?

Answer

100%

Number of
Response(s)

Response
Ratio

Less than 2 years

6.6%

2-5 years

8.8%

5-10 years

24.4%

10-20 years

31.1%

Over 20 years

24.4%

No Response(s)

4.4%

Totals

100%

WHAT DO YOU DO?

Answer

100%

Number of
Response(s)

Response
Ratio

Upper Level Management

24.4%

Mid Level Management

37.7%

Lower Level Management

8.8%

Non Management

20.0%

Other

4.4%

No Response(s)

4.4%

Totals

100%

WILL YOU BE ATTENDING MY PRESENTATION?

Answer

100%

Number of
Response(s)

Response
Ratio

Yes, definitely.

73.3%

Probably.

15.5%

Probably not.

0.0%

Will Not be Attending

6.6%

No Response(s)

4.4%

Totals

100%

WHAT WOULD YOU LIKE?
What would make my presentation great for you? What would you like to come away with? Do you have any suggestions that will help me do a better job for you?

	Number of Response(s)
	14

CONTACT INFORMATION:
If you would like to talk more or be contacted by Scott, please put contact information here. (You can also feel free to contact me at 707.442.6243 or scottq@scottqmarcus.com.)

	Number of Response(s)
	0

	Text Block:
	Thank you for taking this survey. On the following page, feel free to sign up for my newsletter if you would like. Also, please feel free to introduce yourself.

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