Customer Service Survey
There are some error(s). Please see each marked section below.
1.
How satisfied were you with our customer support?
Very satisfied
Very satisfied
Somewhat satisfied
Somewhat satisfied
Neutral
Neutral
Somewhat dissatisfied
Somewhat dissatisfied
Very dissatisfied
Very dissatisfied
2.
How satisfied were you with how the support staff resolved your problem?
Very satisfied
Very satisfied
Somewhat satisfied
Somewhat satisfied
Neutral
Neutral
Somewhat dissatisfied
Somewhat dissatisfied
Very dissatisfied
Very dissatisfied
3.
If your problem was not resolved, did our staff offer to follow-up after the call?
Yes
Yes
No
No
4.
Please rate our customer service representative on the following attributes.
Very Poor
Poor
Fair
Good
Very Good
Responsiveness
Professionalism
Politeness
Knowledge of the product
Efficiency in solving the problem
Manner of handling follow-up questions
5.
How long did you have to wait on the telephone before the customer support representative was available?
Less than 1 minute
Less than 1 minute
1 to less than 3 minutes
1 to less than 3 minutes
3 to less than 5 minutes
3 to less than 5 minutes
5 to less than 10 minutes
5 to less than 10 minutes
10 minutes or over
10 minutes or over
6.
How long did it take for customer support to resolve your problem?
Less than 5 minutes
Less than 5 minutes
5 minutes to less than 10 minutes
5 minutes to less than 10 minutes
10 minutes to less than 20 minutes
10 minutes to less than 20 minutes
20 minutes to less than 30 minutes
20 minutes to less than 30 minutes
30 minutes or more
30 minutes or more
Next day
Next day
More than a day
More than a day
Problem did not get resolved
Problem did not get resolved
7.
How many times did you contact customer support before your problem was resolved?
Once
Once
Twice
Twice
Three times
Three times
More than three times
More than three times
Problem is still unresolved
Problem is still unresolved
8.
What type of information would you like to receive from Customer Service electronically in a proactive manner?
Order Acknowledgements - A notification that your order was received.
Order Acknowledgements - A notification that your order was received.
Order Confirmations - Order is credit approved with a shipping window.
Order Confirmations - Order is credit approved with a shipping window.
Shipping notices with tracking numbers.
Shipping notices with tracking numbers.
New Product Announcements
New Product Announcements
Invoices
Invoices
Other
Comment:
150 character(s) left.
9.
What is your preference for how we communicate information to you?
By a Customer Service Representative on the telephone
By a Customer Service Representative on the telephone
An automated telephone system with multiple options
An automated telephone system with multiple options
Web Site or Secured Web Portal for Customer Specific Order Information
Web Site or Secured Web Portal for Customer Specific Order Information
Email
Email
Fax
Fax
Postal Mail
Postal Mail
Other
Comment:
150 character(s) left.
10.
What best describes your relationship with the Company?
Consumer of our products
Consumer of our products
Dealer of our products
Dealer of our products
Sales Representative for our products
Sales Representative for our products
Other
11.
Do you have any suggestions for improvement?
350 character(s) left.
12.
Would you like to be contacted by Meadowcraft periodically regarding product and event announcements via email? If so, please enter your email address.
50 character(s) left.