Winona National Bank
There are some error(s). Please see each marked section below.
1.
How long have you been a customer of Winona National Bank?
Less than 6 months
Less than 6 months
6 months to less than 1 year
6 months to less than 1 year
1 year to less than 3 years
1 year to less than 3 years
3 years to less than 5 years
3 years to less than 5 years
5 years or more
5 years or more
2.
Which of our products/services do you use?
Select all that apply.
Checking
Checking
Savings
Savings
Electronic banking
Electronic banking
Mortgage banking
Mortgage banking
50 & Better
50 & Better
Other
3.
What were your main reasons for choosing Winona National Bank?
Best range of products/services
Best range of products/services
Referred from a friend
Referred from a friend
Family members use Winona National Bank
Family members use Winona National Bank
Location
Location
Best rates
Best rates
Other
4.
How would you rate your level of satisfaction with us?
Highly satisfied
Highly satisfied
Somewhat satisfied
Somewhat satisfied
Neutral
Neutral
Somewhat dissatisfied
Somewhat dissatisfied
Highly dissatisfied
Highly dissatisfied
5.
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service
Professionalism
Variety of product/service offerings
Understanding customers' needs
Knowledgeable staff
Rates
Comment:
150 character(s) left.
6.
How likely are you to continue doing business with us?
Very likely
Very likely
Somewhat likely
Somewhat likely
Neutral
Neutral
Somewhat unlikely
Somewhat unlikely
Very unlikely
Very unlikely
7.
How likely is it that you would recommend our products and services to a friend or colleague?
Very likely
Very likely
Somewhat likely
Somewhat likely
Neutral
Neutral
Somewhat unlikely
Somewhat unlikely
Very unlikely
Very unlikely
Comment:
150 character(s) left.
8.
Do you have any suggestions for improving our products or services?
350 character(s) left.
9.
How frequently do you visit the Web site?
Daily
Daily
Weekly
Weekly
Every 2 - 3 weeks
Every 2 - 3 weeks
Every month
Every month
Every 2 - 3 months
Every 2 - 3 months
Every 4 - 6 months
Every 4 - 6 months
Once or twice a year
Once or twice a year
10.
What information do you most commonly visit the Web site for?
Business hours
Business hours
ATM locations
ATM locations
Contact information
Contact information
Community events
Community events
Product/service information
Product/service information
Calculators
Calculators
Access to online banking
Access to online banking
Other