Your Opinion Matters to Us! Satisfaction Survey for CPAP Supply USA
There are some error(s). Please see each marked section below.
Thank you so much for participating in our online Customer Satisfaction Survey. Your opinion counts at CPAP Supply USA! Complete the following questions, which should take no more than five minutes.
1.
Please rate your overall satisfaction with your visit/ purchase today.
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Unsatisfied
Very Unsatisfied
Comment:
500 character(s) left.
2.
How often have you purchased from CPAPSupplyUSA.com?
Never
Never
0 - 2 times
0 - 2 times
2 - 4 times
2 - 4 times
5 or more times
5 or more times
3.
What type of equipment do you purchase/ need to purchase?
CPAP/BiPAP machine
CPAP/BiPAP machine
Mask
Mask
Supplies - including tubing, filters, headgear
Supplies - including tubing, filters, headgear
Other
4.
Rank the following items in order of priority when purchasing CPAP equipment (1 = Least Important):
(1 = Least Important)
You have entered the same ranking for two items. Please adjust your rankings to continue. (SRES_012)
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1
2
3
4
5
6
Local retail store in my area
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1
2
3
4
5
6
Large product variety
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1
2
3
4
5
6
Newest items available
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1
2
3
4
5
6
Great Customer Service
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1
2
3
4
5
6
Strong knowledge of CPAP products
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1
2
3
4
5
6
Will bill my insurance plan
5.
In your opinion, how does CPAP Supply USA rate on the following attributes?
Well Above Average
Above Average
Average
Below Average
Far Below Average
Customer Service
Knowledgeable Staff
Website Experience
Competitive Pricing
Product Variety
6.
How does your experience rate in comparison with any other major CPAP retailer from which you have purchased?
Much Better
Somewhat Better
Same
Somewhat Worse
Much Worse
7.
How likely are you to visit us/ purchase from us again?
Very Likely
Somewhat Likely
Not Sure
Somewhat Unlikely
Not Very Likely
8.
Please rank your overall experience when using our website:
Very Good
Somewhat Good
Neutral
Somewhat Frustrating
Very Frustrating
9.
How did your hear about CPAP Supply USA?
Search Engine (Google, Yahoo, etc)
Search Engine (Google, Yahoo, etc)
Friend/ Family Member
Friend/ Family Member
Blog/ Community
Blog/ Community
Mailer/ Catalog
Mailer/ Catalog
Other
10.
When you came to our site, did you know specifically for what products you were looking?
Yes - I came for a specific item(s)
Yes - I came for a specific item(s)
No - I was browsing many types of products
No - I was browsing many types of products
I was specifically interested in one type of products (only machines etc)
I was specifically interested in one type of products (only machines etc)
I came for a specific item and it was not available
I came for a specific item and it was not available
Other
11.
When visiting our website, how happy were you with the following parts of the experience?
Very Happy
Somewhat Happy
Neutral
Somewhat Unhappy
Very Unhappy
"Look" and "Feel" of the site design
Navigation through our products
Education and Community Areas
Available Product Information
Ease of use
Checkout Process
12.
How easy did you find it to establish communication with our company (if needed) - through email, phone, fax etc?
Very Easy
Somewhat Easy
Neutral
Somewhat Hard
Very Hard
13.
How likely are you to recommend our services to a friend/ family member/ colleague?
Very Likely
Somewhat Likely
I don
Somewhat Unlikely
Very Unlikely
Comment:
500 character(s) left.
14.
Do you have an suggestions/ comments about your experience at CPAPSupplyUSA.com?
350 character(s) left.
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