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April 2008 Survey
Required Required Question(s)
Required 1.
Which of our PRODUCTS and SERVICES do you use?
Select all that apply.
Barcode Scanners
Mobile data collectors
Label printers
Labels and ink ribbon
Label design software
Card printers
Cards and ink ribbons
Asset and Package tracking software solutions
Software development services
Training and consultancy services
Other 
  • Comment:

  • 150 character(s) left.
2.
How frequently do you or would you purchase from us?
Monthly
Every 2 - 3 months
Once or twice a year
Occasionally
Could we do anything to help you purchase more often?
Other 
  • Comment:

  • 150 character(s) left.
Required 3.
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
If you are dissatisfied, what could we do to reverse that?
Other 
  • Comment:

  • 150 character(s) left.
Required 4.
How do we rate on the following attributes?
 Well Below Average Below Average Average Above Average Well Above Average 
Customer service
Professionalism
Quality of Products and Services
Understanding customers
Technical support
Value of products
Value of service provided
  • Comment:

  • 150 character(s) left.
Required 5.
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
If we have got something wrong, how can we recover the situation?
Other 
  • Comment:

  • 150 character(s) left.
Required 6.
How likely is it that you would recommend BCS Coding to a friend or colleague?
Very likely
Likely
Neutral
Unlikely
Very unlikely
What could we do to help you recommend us?
Other 
  • Comment:

  • 150 character(s) left.
Required 7.
How long have you used BCS Coding Barcode Solutions Cambridge?
Less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years to less than 7 years
7 Years plus
Other 
  • Comment:

  • 150 character(s) left.
Required 8.
Which of the following categories best describes the industry you work in?
Select as many as required
NHS Healthcare
Private Healthcare
Dentistry or Eyecare
Pharmacy
Education,Schools,Col-
leges,Universities
Financial Services
Distribution and Logistics
Manufacturing
Library
Publishing
Food Processing, manufacturing or packaging
Biomedical Laboratory, manufacturing or Packaging
Pharmaceutical Laboratory, manufacturing or packaging
Inventory or Asset management, Post or Mail room services
Local Government
Central Government
Event Management
Military or Emergency Services
Charity
Transport networks, Railway, buses
Other 
  • Comment:

  • 150 character(s) left.
Required 9.
What best describes your Decision making?
Manager/Department head with budget
Manager/Team leader putting financial case forward
Technical, recommending products for project
Technical support
User of equipment
Other 
  • Comment:

  • 150 character(s) left.
10.
Do you have any suggestions for improving our service to you?
 

  • 350 character(s) left.