GSMWVC Customer Satisfaction Survey
There are some error(s). Please see each marked section below.
We appreciate your feedback! Please take a moment to answer the following questions. Thank you in advance for your comments. A=Outstanding F=Failing
1.
:: STORE > Merchandise Merchandise Selection
A
B
C
D
F
2.
Merchandise Quality
A
B
C
D
F
3.
Merchandise Price
A
B
C
D
F
4.
> Condition of Store Appearance / Layout of Store
A
B
C
D
F
5.
Neatness
A
B
C
D
F
6.
> Customer Service Finding help when you have a question
A
B
C
D
F
7.
Employees are friendly when helping shoppers
A
B
C
D
F
8.
All things considered, how would you grade the Girl Scout Store?
A
B
C
D
F
9.
Would you shop with us again?
Yes
Yes
No
No
If phone, mail, fax, or online order:
10.
Was turn around time satisfactory?
Yes
Yes
No
No
11.
Was your order correctly filled?
Yes
Yes
No
No
12.
Would you shop via this method again?
Yes
Yes
No
No
13.
Tell us what additional items you would like to see in the store.
350 character(s) left.
Thank you for choosing Girl Scouts - Mt. Wilson Vista Council for your shopping needs. REMEMBER: Each purchase from the Council Shop supports local programs.
14.
:: COUNCIL OFFICE STAFF CUSTOMER SERVICE Response time to phone calls/e-mails
A
B
C
D
F
15.
Friendly Staff
A
B
C
D
F
16.
Questions answered/information provided
A
B
C
D
F
17.
What could Council staff do to improve customer service? Additional comments?
350 character(s) left.
18.
Did a particular employee provide you with exemplary customer service? If so, who?
350 character(s) left.
Thank you for participating in this survey. We value your feedback.