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Overall Survey Results:


Help HardLeatherz Improve with this Survey!


1How did you learn about HardLeatherz website? Select all that apply.
 
Answer
0%100%
Number of
Responses		Response
Ratio
Surfing the web
   
1 3.5%
Search Engine
 
0 0.0%
Friend/colleague
   
5 17.8%
E-Bay
   
1 3.5%
Other
   
1 3.5%
 Totals28100%
2What was your primary reason for visiting our website today?
 
Answer
0%100%
Number of
Responses		Response
Ratio
To find out more about HardLeatherz
   
5 20.0%
Seeking product information
   
1 4.0%
Web Surfing
   
1 4.0%
Product purchase
   
1 4.0%
Other
 
0 0.0%
No Responses
   
1768.0%
 Totals25100%
3How often do you visit HardLeatherz website?
 
Answer
0%100%
Number of
Responses		Response
Ratio
This is my first visit
   
4 16.0%
Daily
 
0 0.0%
Weekly
   
1 4.0%
Monthly
   
3 12.0%
No Responses
   
1768.0%
 Totals25100%
4How satisfied are you with HardLeatherz website?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Very satisfied
   
4 16.0%
Somewhat satisfied
   
3 12.0%
Neutral
   
1 4.0%
Somewhat dissatisfied
 
0 0.0%
Very dissatisfied
 
0 0.0%
No Responses
   
1768.0%
 Totals25100%

5Which of the following are true? Select all that apply.
 
Answer
0%100%
Number of
Responses		Response
Ratio
You were able to find exactly what you were looking for
   
2 8.6%
You were able to find a part of what you were looking for
   
1 4.3%
You were able to find something better than what you were looking for
 
0 0.0%
You were not able to find what you were looking for
 
0 0.0%
You had no specific agenda in mind when you visited
   
4 17.3%
 Totals23100%
6Please rate the following attributes of HardLeatherz website.
 
 1 = Well Below Average , 2 = Below Average , 3 = Average , 4 = Above Average , 5 = Well Above Average
Answer
12345
Number of
  Responses		Rating
Score*
Ease of navigation
   
6 3.8
Freshness of content
   
6 3.8
Accuracy of information
   
6 3.3
Quality of content
   
6 4.0
Quantity of content
   
6 3.8
Layout/design
   
6 3.8
Customer support
   
6 3.7
Meeting your needs
   
6 3.3
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


7How likely are you to visit HardLeatherz again?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Very likely
   
4 16.0%
Somewhat likely
   
1 4.0%
Neutral
   
3 12.0%
Somewhat unlikely
 
0 0.0%
Very unlikely
 
0 0.0%
No Responses
   
1768.0%
 Totals25100%

8How likely are you to use HardLeatherz as your primary source for motorcycle clothing, accessories, and information?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Very likely
   
4 16.0%
Somewhat likely
   
1 4.0%
Neutral
   
2 8.0%
Somewhat unlikely
 
0 0.0%
Very unlikely
   
1 4.0%
No Responses
   
1768.0%
 Totals25100%

9How likely are you to recommend HardLeatherz website to a friend or colleague in the future?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Very likely
   
6 24.0%
Somewhat likely
 
0 0.0%
Neutral
   
1 4.0%
Somewhat unlikely
 
0 0.0%
Very unlikely
 
0 0.0%
No Responses
   
1872.0%
 Totals25100%
10On the basis of this website, how comfortable are you doing business with HardLeatherz today and in the future?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Very comfortable
   
6 24.0%
Somewhat comfortable
 
0 0.0%
Neutral
   
1 4.0%
Somewhat uncomfortable
 
0 0.0%
Very uncomfortable
 
0 0.0%
No Responses
   
1872.0%
 Totals25100%

11How does HardLeatherz compare to the websites of companies offering similar products or services?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Well above average
   
1 4.0%
Above average
   
3 12.0%
Average
   
2 8.0%
Below average
 
0 0.0%
Well below average
 
0 0.0%
Don't Know
   
1 4.0%
No Responses
   
1872.0%
 Totals25100%

12Do you have any suggestions for improvement?
 
 Number of
Responses
  2
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