Overall Survey Results:

Customer Satisfaction Survey

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Answer	Number of Response(s)
First Name	257
Last Name	257

Who was your inspector?

Answer

100%

Number of
Response(s)

Response
Ratio

Jarrod Spadino

258

100.7%

Jack Schubert

238

92.9%

Jeffrey Wadsworth

134

52.3%

Stephen Marcus

117

45.7%

Ed Okrei

<1%

No Response(s)

0.0%

Totals

256

100%

How long did your inspection take?

Answer

100%

Number of
Response(s)

Response
Ratio

Less than 1 hour

18.7%

1 to 2 hours

129

50.3%

2 to 3 hours

26.5%

More than 3 hours

2.7%

Other

1.1%

No Response(s)

<1%

Totals

256

100%

Was your inspector on time?

Answer

100%

Number of
Response(s)

Response
Ratio

Yes

245

95.7%

2.3%

No Response(s)

1.9%

Totals

256

100%

Did you read your Property Inspection Report Thoroughly?

If not, PLEASE READ YOUR INSPECTION REPORT carefully. It is designed to help you.

Answer

100%

Number of
Response(s)

Response
Ratio

Yes

240

93.7%

5.0%

No Response(s)

1.1%

Totals

256

100%

Did you receive a Home Maintenance Manual with an explanation from your inspector on how to use it?

Answer

100%

Number of
Response(s)

Response
Ratio

Yes

237

92.5%

4.2%

No Response(s)

3.1%

Totals

256

100%

Please rate us on a scale of 1 to 5.

1 = poor , 2 = not so good , 3 = good , 4 = very good , 5 = excellent

Answer

Number of
Response(s)

Rating
Score*

Satisfaction with inspector.

499

1.3

Satisfaction with inspection.

499

1.4

Inspector's courtesy.

499

1.2

Inspector's appearance.

497

1.2

Inspector's communication.

495

1.2

Inspector's knowledge.

499

1.3

Usability of your inspection report.

497

1.4

Helpfulness of office staff.

429

1.4

Value of service versus cost.

495

1.5

Likelihood of using us again or recommending us.

499

1.4

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = poor , 2 = not so good , 3 = good , 4 = very good , 5 = excellent

Answer	1	2	3	4	5
Satisfaction with inspector.	410 (82.2%)	56 (11.2%)	14 (2.8%)	7 (1.4%)	12 (2.4%)
Satisfaction with inspection.	386 (77.4%)	68 (13.6%)	19 (3.8%)	14 (2.8%)	12 (2.4%)
Inspector's courtesy.	450 (90.2%)	34 (6.8%)	4 (<1%)	2 (<1%)	9 (1.8%)
Inspector's appearance.	426 (85.7%)	58 (11.7%)	2 (<1%)	2 (<1%)	9 (1.8%)
Inspector's communication.	428 (86.5%)	50 (10.1%)	6 (1.2%)	2 (<1%)	9 (1.8%)
Inspector's knowledge.	416 (83.4%)	56 (11.2%)	10 (2.0%)	7 (1.4%)	10 (2.0%)
Usability of your inspection report.	372 (74.8%)	86 (17.3%)	22 (4.4%)	9 (1.8%)	8 (1.6%)
Helpfulness of office staff.	302 (70.4%)	94 (21.9%)	23 (5.4%)	4 (<1%)	6 (1.4%)
Value of service versus cost.	334 (67.5%)	108 (21.8%)	31 (6.3%)	12 (2.4%)	10 (2.0%)
Likelihood of using us again or recommending us.	392 (78.6%)	62 (12.4%)	18 (3.6%)	11 (2.2%)	16 (3.2%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Response(s)

Rating
Score*

Satisfaction with inspector.

82%

11%

499

1.3

Satisfaction with inspection.

77%

14%

499

1.4

Inspector's courtesy.

90%

499

1.2

Inspector's appearance.

86%

12%

497

1.2

Inspector's communication.

86%

10%

495

1.2

Inspector's knowledge.

83%

11%

499

1.3

Usability of your inspection report.

75%

17%

497

1.4

Helpfulness of office staff.

70%

22%

429

1.4

Value of service versus cost.

67%

22%

495

1.5

Likelihood of using us again or recommending us.

79%

12%

499

1.4

Have you visited our website before or after your inspection?

If so, did you find it helpful? If not, please visit our website at www.windycityhome.com for home inspection tips, FAQ, and more!

Answer

100%

Number of
Response(s)

Response
Ratio

Yes - It was very useful.

15.6%

Yes - It was a little useful.

9.7%

Yes - It was not useful.

<1%

No - I have not visited the website.

190

74.2%

No Response(s)

0.0%

Totals

256

100%

How would you classify your home owning experience?

Answer

100%

Number of
Response(s)

Response
Ratio

First time home buyer

138

53.9%

Second or third time home buyer

33.9%

Veteran home buyer

10.5%

Investor

1.5%

No Response(s)

0.0%

Totals

256

100%

What was most important to you in choosing a home inspector?

	Number of Response(s)
	198

We'd appreciate your comments, suggestions, and/or testimonials!

	Number of Response(s)
	117

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