Overall Survey Results:

Customer Satisfaction Survey

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Answer	Number of Response(s)
First Name	244
Last Name	244

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Who was your inspector?

Answer

100%

Number of
Response(s)

Response
Ratio

Jarrod Spadino

34.8%

Jack Schubert

31.5%

Jeffrey Wadsworth

18.0%

Bruce Ruiz

15.5%

Mike Raffe

0.0%

No Response(s)

0.0%

Totals

244

100%

How long did your inspection take?

Answer

100%

Number of
Response(s)

Response
Ratio

Less than 1 hour

19.2%

1 to 2 hours

124

50.8%

2 to 3 hours

25.4%

More than 3 hours

2.4%

Other

1.2%

No Response(s)

<1%

Totals

244

100%

Was your inspector on time?

Answer

100%

Number of
Response(s)

Response
Ratio

Yes

233

95.4%

2.4%

No Response(s)

2.0%

Totals

244

100%

Did you read your Property Inspection Report Thoroughly?

If not, PLEASE READ YOUR INSPECTION REPORT carefully. It is designed to help you.

Answer

100%

Number of
Response(s)

Response
Ratio

Yes

228

93.4%

4.9%

No Response(s)

1.6%

Totals

244

100%

Did you receive a Home Maintenance Manual with an explanation from your inspector on how to use it?

Answer

100%

Number of
Response(s)

Response
Ratio

Yes

225

92.2%

4.0%

No Response(s)

3.6%

Totals

244

100%

Please rate us on a scale of 1 to 5.

1 = excellent , 2 = very good , 3 = good , 4 = not so good , 5 = poor

Answer

Number of
Response(s)

Rating
Score*

Satisfaction with inspector.

242

1.2

Inspector's courtesy.

242

1.1

Inspector's appearance.

241

1.1

Satisfaction with inspection.

242

1.3

Inspector's communication.

240

1.1

Inspector's knowledge.

242

1.2

Usability of your inspection report.

241

1.3

Helpfulness of office staff.

208

1.3

Value of service versus cost.

240

1.4

Likelihood of using us again or recommending us.

242

1.3

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = excellent , 2 = very good , 3 = good , 4 = not so good , 5 = poor

Answer	1	2	3	4	5
Satisfaction with inspector.	203 (83.9%)	28 (11.6%)	7 (2.9%)	3 (1.2%)	1 (<1%)
Inspector's courtesy.	223 (92.1%)	17 (7.0%)	2 (<1%)	0 (0.0%)	0 (0.0%)
Inspector's appearance.	211 (87.6%)	29 (12.0%)	1 (<1%)	0 (0.0%)	0 (0.0%)
Satisfaction with inspection.	191 (78.9%)	34 (14.0%)	9 (3.7%)	6 (2.5%)	2 (<1%)
Inspector's communication.	212 (88.3%)	25 (10.4%)	3 (1.2%)	0 (0.0%)	0 (0.0%)
Inspector's knowledge.	206 (85.1%)	28 (11.6%)	5 (2.1%)	3 (1.2%)	0 (0.0%)
Usability of your inspection report.	184 (76.3%)	43 (17.8%)	11 (4.6%)	3 (1.2%)	0 (0.0%)
Helpfulness of office staff.	149 (71.6%)	47 (22.6%)	11 (5.3%)	1 (<1%)	0 (0.0%)
Value of service versus cost.	165 (68.8%)	54 (22.5%)	15 (6.2%)	4 (1.7%)	2 (<1%)
Likelihood of using us again or recommending us.	194 (80.2%)	31 (12.8%)	9 (3.7%)	4 (1.7%)	4 (1.7%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Response(s)

Rating
Score*

Satisfaction with inspector.

84%

12%

242

1.2

Inspector's courtesy.

92%

242

1.1

Inspector's appearance.

88%

12%

241

1.1

Satisfaction with inspection.

79%

14%

242

1.3

Inspector's communication.

88%

10%

240

1.1

Inspector's knowledge.

85%

12%

242

1.2

Usability of your inspection report.

76%

18%

241

1.3

Helpfulness of office staff.

72%

23%

208

1.3

Value of service versus cost.

69%

22%

240

1.4

Likelihood of using us again or recommending us.

80%

13%

242

1.3

Have you visited our website before or after your inspection?

If so, did you find it helpful? If not, please visit our website at www.windycityhome.com for home inspection tips, FAQ, and more!

Answer

100%

Number of
Response(s)

Response
Ratio

Yes - It was very useful.

15.9%

Yes - It was a little useful.

9.8%

Yes - It was not useful.

<1%

No - I have not visited the website.

179

73.3%

No Response(s)

<1%

Totals

244

100%

How would you classify your home owning experience?

Answer

100%

Number of
Response(s)

Response
Ratio

First time home buyer

131

53.6%

Second or third time home buyer

34.0%

Veteran home buyer

10.2%

Investor

1.6%

No Response(s)

<1%

Totals

244

100%

What was most important to you in choosing a home inspector?

	Number of Response(s)
	186

We'd appreciate your comments, suggestions, and/or testimonials!

	Number of Response(s)
	112

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