Naturally Salon and Day Spa Survey
There are some error(s). Please see each marked section below.
1.
How long have you used our <<PRODUCTS/SERVICES>>?
Less than 6 months
Less than 6 months
6 months to less than 1 year
6 months to less than 1 year
1 year to less than 3 years
1 year to less than 3 years
3 years to less than 5 years
3 years to less than 5 years
5 years or more
5 years or more
2.
Which of our <<PRODUCTS/SERVICES>> do you use? Select all that apply.
Hair Services
Hair Services
Massage
Massage
Facial/Waxing
Facial/Waxing
Nails
Nails
Aveda Retail Products
Aveda Retail Products
Comment:
500 characters left.
3.
How frequently do you purchase from us?
Every day
Every day
Every week
Every week
Every 2 - 3 weeks
Every 2 - 3 weeks
Every month
Every month
Every 2 - 3 months
Every 2 - 3 months
Every 4 - 6 months
Every 4 - 6 months
Once or twice a year
Once or twice a year
4.
How would you rate your level of satisfaction when calling to schedule your appointment with us?
Highly satisfied
Highly satisfied
Somewhat satisfied
Somewhat satisfied
Neutral
Neutral
Somewhat dissatisfied
Somewhat dissatisfied
Highly dissatisfied
Highly dissatisfied
5.
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service
Professionalism
Quality of <<PRODUCTS/SERVICES>>
Understanding customers' needs
Sales staff
Price
Comment:
500 characters left.
6.
How likely are you to continue doing business with us?
Very likely
Very likely
Somewhat likely
Somewhat likely
Neutral
Neutral
Somewhat unlikely
Somewhat unlikely
Very unlikely
Very unlikely
7.
How likely is it that you would recommend our <<PRODUCTS/SERVICES>> to a friend or colleague?
Very likely
Very likely
Somewhat likely
Somewhat likely
Neutral
Neutral
Somewhat unlikely
Somewhat unlikely
Very unlikely
Very unlikely
8.
Do you have any suggestions for improving our <<PRODUCTS/SERVICES or call center>>?
350 characters left.
9.
What is your gender?
Male
Male
Female
Female
Prefer not to answer
Prefer not to answer
10.
Which category describes your age?
Younger than 18
Younger than 18
18 - 24
18 - 24
25 - 34
25 - 34
35 - 44
35 - 44
45 - 54
45 - 54
55 - 64
55 - 64
65 or older
65 or older
Prefer not to answer
Prefer not to answer
11.
What best describes your employment status?
Employed full-time
Employed full-time
Employed part-time
Employed part-time
Self-employed
Self-employed
Not employed, but looking for work
Not employed, but looking for work
Not employed, not looking for work
Not employed, not looking for work
Retired
Retired
Student
Student
Military
Military
Homemaker
Homemaker
Prefer not to answer
Prefer not to answer
Other
12.
Which of the following categories best describes the industry you work in?
Automotive
Automotive
Advertising
Advertising
Consulting Services
Consulting Services
Education
Education
Entertainment
Entertainment
Financial Services
Financial Services
Government Services
Government Services
Healthcare
Healthcare
Human Resources
Human Resources
Information Technology
Information Technology
Marketing/Sales
Marketing/Sales
Non-Profit
Non-Profit
Pharmaceuticals
Pharmaceuticals
Public Relations
Public Relations
Technical Services
Technical Services
Travel
Travel
Other
13.
Which category best describes your annual income?
Under $15,000
Under $15,000
$15,000 - $29,999
$15,000 - $29,999
$30,000 - $44,999
$30,000 - $44,999
$45,000 - $59,999
$45,000 - $59,999
$60,000 - $74,999
$60,000 - $74,999
$75,000 - $89,999
$75,000 - $89,999
$90,000 or more
$90,000 or more
Prefer not to answer
Prefer not to answer