The Kendal Companies knows that a business is only as good as it's customers. I learned working in my grandmother's store as a teenager, that if the customer is not happy, no one is happy. My grandmother had more integrity, class and pure heart than any other person I've known. She taught me that more often that not, that making people truly happy holds more value than a dollar. I strive to follow in her footsteps and offer services and products that I truly love and believe in. I value all comments, criticisms and advice I receive. Please take a minute to answer the following survey so that I may improve my website, newsletters, products, services and all other aspects of my new business. It is hard to start from scratch, but I am learning everyday and have full confidence in my efforts. Please be honest with your answers as they will be the building blocks for future communications. Your name will not be submitted and answers will remain private.

How are you affiliated with The Kendal Companies?

Please answer the following questions as they relate to The Kendal Companies WEBSITE:

Our website is a work in progress. Creating the website and making sure it functions properly is a daily task. Please answer the following questions concerning the OVERALL website:

The current plan is to change the website's homepage layout monthly, including changing background colors, graphics and content. How would you prefer the layout to change?

Last question concerning our WEBSITE. Starting in September we will feature Quick Links at the top of the homepage to allow users to quickly link to special monthly features. Below is a list of the features to be added. Please rank your interest in each item. If you have an idea for additional features, please leave them in the comment box.

The following questions relate to our PRODUCTS:

Have you visited our Toadily Handmade Online Store?

Of all the PRODUCTS listed on our website, which ONE would you mostly likely purchase?

Of all the PRODUCTS listed on our website, which ONE would you mostly likely NOT purchase?

What would influence you the most to purchase gifts online?

What products would you like to see on our website?

Now, please answer the following questions concerning the SERVICES we offer:

Of the SERVICES we offer, which individual pages have you actually viewed?

Of all the SERVICES we offer, which one would you most likely use?

Of all the SERVICES we offer, which one would you most likely NOT use?

Catering is often considered too expensive for the everyday get together. While it is true that you are paying a little extra to have the food prepared for you, the time and stress it saves is more than worth it! The Kendal Companies offers competitive pricing with high quality foods and presentations. Please answer the following questions as they relate to our CATERING service.

Hall Travels is a self-serve travel booking engine comparable to Expedia.com. Have you visited the HALLTRAVELS.COM website?

When it comes to travel, how do you usually book your hotels, flights, car rentals, etc?

When booking travel, what is the DECIDING FACTOR when choosing a hotel, flight or cruise?

She's A Shop-O-Holic Personal Shopper Service is a service that provides a care-free shopping season for our customers! Customer's will send their list of recipients, along with specific gifts or general ideas with a set budget. We will then find, purchase, wrap and ship the gifts direct to the client or individually to each recipient. If successful, this service will continue throughout the year for birthdays, Mother's Day,etc. Please answer the following questions in relation to SHE'S A SHOP-O-HOLIC Service.

With the holidays approaching, Our Card Mailing Service will soon begin. This service will provide designing, addressing and mailing of holiday cards from the customer's personal mailing list. If successful, we will offer a subscription service that will allow the subscriber to send a card everyday of the year to someone special.(You would never forget a birthday again!) We will also offer the service to businesses for promotional mailings. The following statements relate to this service. Please chose the statements that apply to you.

We recently added a blog forum to our website. Please rate the following questions as it relates to the new blog.

Please answer the following questions as they relate to our NEWSLETTERS.

Do you read our newsletters and emails?

Often it takes a full day to create each newsletter. Do you feel the time is well spent and the newsletters are a good way to connect with people?

The Kendal Companies has decided to send newsletters and updates ONCE A WEEK. Do you feel this is:

Last Question! During the month of September I hope you will browse through the changes in our website. Would you be willing to answer another survey at the end of September about the new changes to the website?

If you would like to leave your contact information, please fill out the form below. IT IS NOT REQUIRED!

Thanks again for taking the time to answer these questions. I will be reviewing every single response and making the necessary adjustments to my website and newsletters. Kendal