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Overall Survey Results:


Crew Agency Services Survey


1Are you registered with us as a crew member (searching for a position) or an employer (searching for crew) or both?
 
Answer
0%100%
Number of
Responses
Response
Ratio
captain or crew member
   
313 85.2%
employer
   
14 3.8%
both
   
28 7.6%
No Responses
   
123.2%
 Totals367100%
2Are you registered (to find crew, or to find a position) with more than one agency?
 
Answer
0%100%
Number of
Responses
Response
Ratio
yes
   
323 88.0%
no
   
31 8.4%
No Responses
   
133.5%
 Totals367100%
3When looking for a job, or for a crew member, how many agencies do you contact?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Only Crew Unlimited!
   
26 7.0%
1 or 2
   
67 18.2%
2 to 4
   
132 35.9%
5 or more
   
133 36.2%
No Responses
   
92.4%
 Totals367100%
4If applicable, please explain why you use more than one crew agency.
 
 Number of
Responses
  319
5In what areas do you feel that Crew Unlimited excels in terms of services offered? Please RANK with 6 being where we excel the most, and 1 the least.
 
1 = Least
Answer
123456
Number of
  Responses
Ranking
Score*
Quality of Jobs/Candidates Available
   
295 3.7
Number of Jobs/Candidates Available
   
295 3.5
Staff Professionalism and Customer Service
   
295 4.4
Effectiveness of the Website
   
295 3.6
Sound Advice Offered
   
295 3.0
Good Value for Money
   
295 2.9
*The Ranking Score is the weighted average calculated by dividing the sum of all weighted rankings by the number of total responses.


6In what areas do you feel that Crew Unlimited should improve its services offered? Please RANK with 1 being what we need to improve the least, and 7 what we need to improve the most.
 
1 = Least
Answer
1234567
Number of
  Responses
Ranking
Score*
Provide more information about the job/crew member
   
283 4.6
Follow up with me personally more often
   
283 5.0
Use the telephone as opposed to email
   
283 3.3
Be more candid about my chances of finding the perfect job/crew member
   
283 4.7
Send fewer newsletters
   
283 2.9
Send more crew member resumes/job posting notifications
   
283 4.6
Utilize Video interviews
   
283 2.9
*The Ranking Score is the weighted average calculated by dividing the sum of all weighted rankings by the number of total responses.


7What are some of your favorite services that other crew agencies offer, that Crew Unlimited currently does not?
 
 Number of
Responses
  210
8What are some features that Crew Unlimited offers that most other crew agencies do not?
 
 Number of
Responses
  188
9Did you know that Crew Unlimited also owns C U Yacht Charters, a Yacht Charter Brokerage and Charter Marketing/Central Agency?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Yes
   
167 45.5%
No
   
165 44.9%
No Responses
   
359.5%
 Totals367100%

10Did you know that Crew Unlimited has been in business more than 25 years?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Yes
   
129 35.1%
No
   
210 57.2%
No Responses
   
287.6%
 Totals367100%
11We would love to post your positive feedback in the form of "Testimonials" on our website. May we have your permission? If so, please feel free to elaborate. We will keep your comments anonymous, if you prefer.
 
 Number of
Responses
  179