Customer Survey
There are some error(s). Please see each marked section below.
1.
How long have you been using A&B Labs for your analytical work?
Less than 6 months
Less than 6 months
6 months to less than 1 year
6 months to less than 1 year
1 year to less than 3 years
1 year to less than 3 years
3 years to less than 5 years
3 years to less than 5 years
5 years or more
5 years or more
No response
No response
2.
How often do you use our services?
Don't Use
Weekly
Monthly
Quarterly
Yearly
Project Based
Environmental Testing
Microbiology Testing
Industrial Hygiene Testing
Sampling
Pickup/Delivery
3.
How would you rate the quality of the data you receive from A&B Labs?
Poor
Fair
Good
Very Good
Excellent
4.
How would you rate the customer service received?
Poor
Fair
Good
Very Good
Excellent
5.
How would you rate the technical support of the laboratory and its management staff?
Poor
Fair
Good
Very Good
Excellent
6.
Is our company website, www.ablabs.com, useful and easy to navigate?
Always
Always
Sometimes
Sometimes
Rarely
Rarely
Never
Never
Do Not Use Website
Do Not Use Website
7.
Are our pickup and delivery services done in a timely manner?
Always
Always
Sometimes
Sometimes
Rarely
Rarely
Never
Never
8.
How would you rate the sample kits that A&B Labs provides?
Poor
Fair
Good
Very Good
Excellent
9.
How would you rate the field services you received?
Poor
Fair
Good
Very Good
Excellent
10.
How would you rate the Project Management team?
Poor
Fair
Good
Very Good
Excellent
11.
How would you evaluate the lab's overall improvement within the past 12 months?
Significantly
Significantly
Moderately
Moderately
Somewhat
Somewhat
None
None
12.
Would you ever recommend our laboratory?
Yes
Yes
No
No
Not sure
Not sure
13.
Do you have any suggestions for improvement?
350 characters left.
14.
What do you like about A&B Labs?
350 characters left.