Overall Survey Results:


Gibbs Surette Inspect Post Inspection Survey


1Required Did you receive an email confirming your Inspection prior to the scheduled Day/Time?
 
Answer
0%100%
Number of
Responses
Response
Ratio
YES
   
175 95.6%
NO
   
8 4.3%
No Responses
 
00.0%
 Totals183100%
2Required Who performed your Inspection (Inspector's Name)?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Bryan Gibbs
   
102 55.7%
Steve Surette
   
73 39.8%
Josh Krueger
   
4 2.1%
Nate Byerline
   
2 1.0%
Glen Walters
   
1 <1%
Other
   
1 <1%
No Responses
 
00.0%
 Totals183100%
3Required Did you specifically request an Inspector when the Inspection was ordered? (If yes, select name of Inspector you requested)
 
Answer
0%100%
Number of
Responses
Response
Ratio
No
   
108 58.3%
Bryan Gibbs
   
32 17.2%
Steve Surette
   
43 23.2%
Josh Krueger
   
2 1.0%
Nate Byerline
 
0 0.0%
Glen Walters
 
0 0.0%
Other
   
2 1.0%
 Totals185100%
4Required How well did the inspection increase your knowledge / understanding about the homes present condition?
 
 1 = Failed To Increase , 2 = Less Than Expected , 3 = Increased , 4 = More Than Expected , 5 = Signifigantly Increased
12345
Number of
  Responses
Rating
Score*
   
183 4.1
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
5Required What is your level of satisfaction with how well the Inspector met your service expectations?
 
 1 = Failed To Meet , 2 = Somewhat Met , 3 = Met , 4 = More Than Met , 5 = Exceeded
12345
Number of
  Responses
Rating
Score*
   
183 4.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
6Required What is your level of satisfaction with the thoroughness and completeness of the Inspection and / or the inspection report?
 
 1 = Failed To Meet , 2 = Somewhat Met , 3 = Met , 4 = More Than Met , 5 = Exceeded
12345
Number of
  Responses
Rating
Score*
   
183 4.2
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
7Required What is your level of satisfaction with the inspectors office in arranging the inspection?
 
 1 = Failed To Meet , 2 = Somewhat Met , 3 = Met , 4 = More Than Met , 5 = Exceeded
12345
Number of
  Responses
Rating
Score*
   
183 4.3
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
8Required What is your overall satisfaction with the entire Inspection Process? Did the inspection service aid you with the Real Estate transaction?
 
 1 = Failed to Aid , 2 = Somewhat Aided , 3 = Aided , 4 = More Than Aided , 5 = Exceeded
12345
Number of
  Responses
Rating
Score*
   
183 4.1
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
9Required How likely are you to use our services again?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very likely
   
140 76.5%
Somewhat likely
   
19 10.3%
Neutral
   
13 7.1%
Somewhat unlikely
   
4 2.1%
Very unlikely
   
7 3.8%
No Responses
 
00.0%
 Totals183100%

10Required How likely is it that you would recommend our services to a friend or colleague?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very likely
   
153 83.6%
Somewhat likely
   
17 9.2%
Neutral
   
6 3.2%
Somewhat unlikely
   
1 <1%
Very unlikely
   
6 3.2%
No Responses
 
00.0%
 Totals183100%

11We greatly appreciate your time to complete the survey and respect your privacy. The following information is optional, but strongly requested and WILL NOT be redistributed, sold, or shared in any way and is only being requested to further enable us to identify ways to better serve our clients.

(For Address, Please enter the property address that we inspected)
 
AnswerNumber of
Responses
First Name 88
Last Name 88
Company Name 13
Email Address 83
Address 1 64

   
12How do we rate on the following attributes?
 
 1 = Well Below Average , 2 = Below Average , 3 = Average , 4 = Above Average , 5 = Well Above Average
Answer
12345
Number of
  Responses
Rating
Score*
Customer service
   
165 4.5
Professionalism
   
164 4.5
Quality of Services
   
161 4.4
Understanding customers' needs
   
162 4.4
Sales staff
   
154 4.2
Price
   
161 3.9
Inspectors Knowledge
   
163 4.5
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


13Which category describes your age?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Younger than 18
 
0 0.0%
18 - 24
   
17 9.2%
25 - 34
   
81 44.2%
35 - 44
   
34 18.5%
45 - 54
   
18 9.8%
55 - 64
   
11 6.0%
65 or older
   
7 3.8%
Prefer not to answer
   
1 <1%
No Responses
   
147.6%
 Totals183100%
14Do you have any suggestions for improving our Services?
 
 Number of
Responses
  29
15If you would like to write a comment about your experience that we may use to post on our web site or in our email newsletters, please do so here.
 
 Number of
Responses
  40
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