Overall Survey Results:


Gibbs Surette Inspect Survey


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1Aprox how long have you been using our Inspection services?
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
Not until recently
   
2 11.7%
6 months to less than 1 year
   
1 5.8%
1 year to less than 3 years
   
3 17.6%
3 years to less than 5 years
   
4 23.5%
5 years or more
   
6 35.2%
Never
 
0 0.0%
No Response(s)
   
15.8%
 Totals17100%
2How often have you used our services?
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
Only a couple of times a yr
   
4 23.5%
1-5 times a yr
   
4 23.5%
5-10 times a yr
   
4 23.5%
More than 10 times a yr
   
4 23.5%
Never
 
0 0.0%
No Response(s)
   
15.8%
 Totals17100%
3How do you refer us to your clients?
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
I give them a list and let them choose who to use
   
8 47.0%
I only refer your company name
   
4 23.5%
I only refer a specific Inspector with your company
   
2 11.7%
I didn't refer you, my client was refered to you from someone else
   
1 5.8%
I don't refer you at all, it's only dumb luck if one of my clients call you
 
0 0.0%
Other
   
3 17.6%
 Totals17100%
4How do we rate on the following attributes?
 
 1 = Well Below Average , 2 = Below Average , 3 = Average , 4 = Above Average , 5 = Well Above Average
Answer
12345
Number of
  Response(s)		Rating
Score*
Price
   
15 3.5
Availability / Responsiveness
   
15 4.4
Quality of Inspection Services
   
15 4.7
Quality of Written Reports
   
15 4.5
Inspector Knowledge
   
15 4.5
Professionalism
   
15 4.6
Customer Service (How well do we serve you?)
   
15 4.6
Client Experience (How well do we serve your client?)
   
15 4.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
5How do you rate the Gibbs Surette Inspect experience in comparison to other companies offering the same services?
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
Much higher
   
9 52.9%
Somewhat higher
   
4 23.5%
Same
   
3 17.6%
Somewhat lower
 
0 0.0%
Much lower
 
0 0.0%
Don't know
 
0 0.0%
No Response(s)
   
15.8%
 Totals17100%
6How likely are you to continue using our services?
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
Very likely
   
15 88.2%
Somewhat likely
   
1 5.8%
Neutral
 
0 0.0%
Somewhat unlikely
 
0 0.0%
Very unlikely
 
0 0.0%
No Response(s)
   
15.8%
 Totals17100%
7How likely are you to recommend our company to a friend or colleague?
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
Very likely
   
14 82.3%
Somewhat likely
   
2 11.7%
Neutral
 
0 0.0%
Somewhat unlikely
 
0 0.0%
Very unlikely
 
0 0.0%
No Response(s)
   
15.8%
 Totals17100%
8How would you rate your overall level of satisfaction with us?
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
Highly satisfied
   
14 82.3%
Somewhat satisfied
   
2 11.7%
Neutral
 
0 0.0%
Somewhat dissatisfied
 
0 0.0%
Highly dissatisfied
 
0 0.0%
No Response(s)
   
15.8%
 Totals17100%
9In your experience with other Inspection companies and their written reports, how do you rate us on the following items
 
 1 = Worst I've Seen , 2 = I've Seen Better , 3 = Same , 4 = Better Than Most , 5 = Best I've Seen
Answer
12345
Number of
  Response(s)		Rating
Score*
Written Report Format, Presentation, Appearance
   
16 4.2
Ability To Highlight Major Concerns
   
16 4.2
Ability To Provide Additional Information Beyond Just Major Concerns
   
16 4.4
Ability To Help You Prepare Inspection Response
   
15 4.1
Reported Information Is Clear And Concise
   
16 4.2
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


10We greatly appreciate your time to complete the survey and respect your privacy. The following information is optional, but strongly requested and WILL NOT be redistributed, sold, or shared in any way and is only being requested to further enable us to identify ways to better serve our clients.

Providing your email address will opt you into our mailing list, but you will only receive occasional emails from us, and you may choose to opt out at any time.

If you opt in, we will share our survey results with you after we have collected enough data so you may see how others rated us. No personal information will be viewable in these results.
 
AnswerNumber of
Response(s)
First Name 11
Last Name 11
Company Name 10
Email Address 11
City 11

   
11How many people are in your office?
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
1
 
0 0.0%
2 - 4
   
1 5.8%
5 - 9
   
1 5.8%
10 - 24
   
1 5.8%
25 - 49
   
6 35.2%
50+
   
4 23.5%
Other
 
0 0.0%
No Response(s)
   
423.5%
 Totals17100%
12Do you have any suggestions for improvement?
 
 Number of
Response(s)
  2
13If you would like to write a comment about your experience that we may use to post on our web site or in our email newsletters, please do so here.
 
 Number of
Response(s)
  3
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