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Please Take Our Consumer Feedback Survey
Required Required Question(s)
Required 1.
Please enter your information indicated below. This information is confidential and required to ensure the accuracy of feedback received through this survey. This survey is solely intended for the use of prior Advanced Restoration Corporation customers that have utilized our services and opted to provide feedback on overall company performance.
First Name:
Last Name:
Home Phone:
Email Address:
emailaddress@xyz.com
Address 1:
City:
State/Province
(US/Canada):
Postal Code:

2.
How did you find out about our services?
Online/Internet
Telephone Directory
Insurance Agent/Broker
Real Estate Agent/Broker
Property Management Company
Insurance Company
Plumber Referral
Friend/Family Member
Other  
  • Comment:

  • 500 characters left.
3.
What type of service was provided by our company (check all that apply)?
Water Loss/Water Extraction
Structural Repair
Mold Remediation
Fire/Smoke Damage Restoration
Reconstruction
Architectural Services
Board-Up/Securing of Property
Puffback
Other  
  • Comment:

  • 500 characters left.
4.
How do we rate on the following attributes?
 Well Below Average Below Average Average Above Average Well Above Average 
Customer service experience
On-time delivery of service
Professionalism
Quality of service
Understanding of customers' needs
Appearance and professionalism of our staff.
Explanation of estimate.
  • Comment:

  • 500 characters left.
5.
Should the need arise, how likely are you to use our services again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely (Please provide comments)
Very unlikely (Please provide comments)
  • Comment:

  • 500 characters left.
6.
How was the service level provided by our Project Manager(s)?
 Well Below Average Below Average Average Above Average Well Above Average 
Materials were complete and on time to install.
Job scope and procedures were clearly defined.
Project Manager was available for issues.
Schedules were adhered to by Project Manager.
  • Comment:

  • 500 characters left.
7.
Would you recommend Advanced Restoration to others in the future?
Yes
No
Unsure
Other  
  • Comment:

  • 500 characters left.
8.
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Other  
  • Comment:

  • 500 characters left.
9.
How would you rate your overall level of satisfaction with Advanced Restoration?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
  • Comment:

  • 500 characters left.
10.
Do you have any suggestions for improvement?
 

  • 350 characters left.