PATCO Survey


Overall Survey Results:


PATCO Rider Usage and Perceptions


1How long have you been a PATCO customer?
 
Answer
0%100%
Number of
Responses		Response
Ratio
New within the last year
   
12 2.2%
1 - 5 years
   
127 24.0%
6 - 10 years
   
84 15.8%
More than 10 years
   
303 57.2%
No Responses
   
3<1%
 Totals529100%
2How often do you ride PATCO?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Daily, 5 days a week or more
   
407 76.9%
1 - 3 times a week
   
43 8.1%
1 - 5 times month
   
46 8.6%
1 - 5 times a year
   
31 5.8%
No Responses
   
2<1%
 Totals529100%
3What kind of trips do you take on PATCO?
(Choose all that apply)
 
Answer
0%100%
Number of
Responses		Response
Ratio
Travel to / from work
   
463 87.6%
Travel to / from school
   
17 3.2%
Shopping
   
98 18.5%
Cultural / Entertainment
   
216 40.9%
Business and medical appointments
   
88 16.6%
Recreation / excursion
   
137 25.9%
Special / Sports events
   
134 25.3%
Visiting family and/or friends
   
53 10.0%
 Totals528100%
4Which category describes your age?
 
Answer
0%100%
Number of
Responses		Response
Ratio
13-17
   
1 <1%
18 - 22
   
3 <1%
23 - 29
   
40 7.5%
30 - 35
   
50 9.4%
36 - 45
   
115 21.7%
46 - 55
   
189 35.7%
56 - 64
   
97 18.3%
65 years and older
   
32 6.0%
No Responses
   
2<1%
 Totals529100%
5Based upon your experience of using public transit over the last year, what best describes your image of PATCO?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Very positive, service is always reliable and dependable
   
198 37.4%
Positive, service is generally on-time and usually dependable
   
247 46.6%
No change, service has not changed for the better or worse
   
55 10.3%
Negative, frequent service issues
   
26 4.9%
No Responses
   
3<1%
 Totals529100%
Text Block:
THIS SECTION IS ONLY FOR THOSE PASSENGERS WHO RIDE DURING THE EVENING HOURS (7:00 P.M. TO MIDNIGHT).
6How often do you ride during the evening hours?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Daily 5 days a week or more
   
16 3.0%
1 - 3 days a week
   
53 10.0%
Weekends only
   
7 1.3%
1 - 5 days a month
   
71 13.4%
1 - 5 times a year
   
81 15.3%
No Responses
   
30156.8%
 Totals529100%
7What is the purpose of your trips during the evening and late night hours?
(Choose all that apply)
 
Answer
0%100%
Number of
Responses		Response
Ratio
Travel to / from work
   
123 53.9%
Travel to / from school
   
10 4.3%
Shopping
   
16 7.0%
Cultural / Entertainment
   
114 50.0%
Business and medical appointments
   
14 6.1%
Recreation / excursion
   
63 27.6%
Special / Sports events
   
57 25.0%
 Totals228100%
Text Block:
THIS SECTION IS ONLY FOR THOSE PASSENGERS WHO RIDE DURING "OWL" SERVICE (MIDNIGHT TO 5:00 A.M.).
8How often do you ride during the "owl" service hours?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Daily 5 days a week or more
   
4 <1%
1 - 3 days a week
   
2 <1%
Weekends only
   
3 <1%
1 - 5 days a month
   
15 2.8%
1 - 5 times a year
   
35 6.6%
No Responses
   
47088.8%
 Totals529100%
9What is the purpose of your trips during the "owl" service hours?
(Choose all that apply)
 
Answer
0%100%
Number of
Responses		Response
Ratio
Travel to / from work
   
15 26.3%
Travel to / from school
 
0 0.0%
Shopping
   
4 7.0%
Cultural / Entertainment
   
34 59.6%
Business and medical appointments
   
2 3.5%
Recreation / excursion
   
22 38.5%
Special / Sports events
   
19 33.3%
 Totals57100%