Hospital Survey
1.
Which of our locations is your primary veterinary hospital?
All Creatures Veterinary Care (La Quinta)
Valley Animal Medical Center & Emergency Services (Indio)
Eldorado Animal Hospital (Plam Desert)
Animal Medical Hospital (Palm Springs)
High Desert Animal Hospital of Yucca Valley (Yucca)
High Desert Animal Hospital of 29 Palms (29 Palms)
California Oaks Veterinary Hospital (Murrieta)
2.
How long have you been a client with our hospital?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
3.
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
  • Comment:

  • 500 character(s) left.
4.
Who has been your primary Doctor?
 

  • 50 character(s) left.
5.
How would you rate your experience with the Doctor you listed above?
Very Dissatisfied Slightly Dissatisfied Satisfied More than Satisfied Extremely Satisfied       
      
  • Comment:

  • 500 character(s) left.
6.
Did any particular staff member provide service that should be reviewed (either positive or negative)?
 

  • 350 character(s) left.
7.
Which of the following services are you interested in?
Medical
Grooming
Boarding
Daycare
Alternative & Homeopathic
Avian & Exotic
Dental
Pick-up & Drop-off Delivery (Pets & Products)
Other  
  • Comment:

  • 500 character(s) left.
8.
As we design our Marketing & Promotions calendar for the rest of the year, what areas would you like to see us focus on?
Dental Promotions
Vaccination Clinics
Dietary Counseling
Public Seminars (Tooth Brushing, Nail Trimming, Anal Gland Expression, etc)
Behavior and Training Classes
Hospital Open House
Community Outreach (School Visits, Shelter Support, Breeder Support, etc)
Expanded Office Hours (Open earlier, Close later)
Weekend Appointments (Saturday & Sunday)
On-line Prescription & Food Purchasing
Puppy & Kitten Packages
Senior Pet Care Packages
Other  
9.
What is you preferred appointment day (you may select all that apply)?
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
10.
What is your preferred appointment time (you may select all that apply)?
Between 7am-9am
Between 9am-Noon
Between Noon-2pm
Between 2pm-5pm
Between 5pm-7pm
Early morning Drop-Off Appointments
11.
How do we rate in the following areas?
 Well Below Average Below Average Average Above Average Well Above Average 
Appointment Availability
Greeting & Check-in
Doctor Exam
Estimate Presentation
Services Provided
Check-out Process
Follow-up Communication
Phone Etiquette
Hospital Cleanliness
Knowledgeable Support Staff
  • Comment:

  • 500 character(s) left.
12.
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
  • Comment:

  • 500 character(s) left.
13.
How likely is it that you would recommend our hospital to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
14.
Do you have any suggestions for improving our hospital?
 

  • 350 character(s) left.