Cafe Imports Customer Satisfaction Survey
There are some error(s). Please see each marked section below.
Required Question(s)
1.
How long have you been ordering coffee from Cafe Imports?
Less than six months
Less than six months
6 months-1 year
6 months-1 year
1-3 years
1-3 years
more than 3 years
more than 3 years
I have never ordered coffee from Cafe Imports
I have never ordered coffee from Cafe Imports
Comment:
500 characters left.
2.
From which location do you take bulk of your coffee?
The on-site warehouse in St. Paul, MN
The on-site warehouse in St. Paul, MN
From Continental Terminals in Kearny, NJ
From Continental Terminals in Kearny, NJ
Other
3.
How frequently do you purchase from us?
Every week
Every week
Every month
Every month
Every few months
Every few months
Once per year
Once per year
Comment:
500 characters left.
4.
How would you rate your overall level of satisfaction with us?
Highly satisfied
Highly satisfied
Neutral
Neutral
Highly dissatisfied
Highly dissatisfied
Comment:
500 characters left.
5.
Please rate us on the following attributes:
Above Average
Average
Below Average
Customer service
Coffee Quality
Coffee Selection (do we have what you need?)
Knowledgeable sales staff
Price
Availability of information for marketing, etc.
Understanding customers' needs
Comment:
500 characters left.
6.
If in the East--how did you learn about our store of coffee in Continental Terminals?
From my sales person.
From my sales person.
From the Cafe Imports website.
From the Cafe Imports website.
From an email blast.
From an email blast.
I had no idea you were warehousing in New Jersey!
I had no idea you were warehousing in New Jersey!
Comment:
500 characters left.
7.
If you've taken coffee from our store in Continental, how would you rate the experience? If you have suggestions for how we can improve the service there, please leave a comment.
I am very satisfied and feel you have an efficient system.
I am very satisfied and feel you have an efficient system.
It could use improvement.
It could use improvement.
Comment:
500 characters left.
8.
How do you rate the process of taking coffees from our on-site warehouse in St. Paul, Minnesota?
Fast and efficient. Very satisfied.
Fast and efficient. Very satisfied.
Your services could be improved. (Please note suggestions.)
Your services could be improved. (Please note suggestions.)
Comment:
500 characters left.
9.
How would you rate our website, compared with other importer sites? www.cafeimports.com
Your site is great. I use it all the time!
Your site is great. I use it all the time!
I've been to your site, but gather most of my information by calling/emailing.
I've been to your site, but gather most of my information by calling/emailing.
I find the website very difficult to navigate.
I find the website very difficult to navigate.
I've never seen the Cafe Imports website.
I've never seen the Cafe Imports website.
Comment:
500 characters left.
10.
If great tshirts, apparel, and other coffee paraphernalia were available for sale on our website, how likely are you to purchase these items?
Highly likely.
Highly likely.
Highly unlikely.
Highly unlikely.
11.
How likely are you to continue doing business with us?
Very likely
Very likely
Somewhat likely
Somewhat likely
Neutral
Neutral
Somewhat unlikely
Somewhat unlikely
Very unlikely
Very unlikely
12.
How likely is it that you would recommend our coffees to a friend or colleague?
Very likely
Very likely
Somewhat likely
Somewhat likely
Neutral
Neutral
Somewhat unlikely
Somewhat unlikely
Very unlikely
Very unlikely
13.
Do you have any additional comments?
350 characters left.
14.
Which category best describes your roasting operation?
Mini-Micro Roaster (roasting less than 1000#/month)
Mini-Micro Roaster (roasting less than 1000#/month)
Micro Roaster (1000-4000#/month)
Micro Roaster (1000-4000#/month)
Mid-Sized Roaster (4000-10,000#/month)
Mid-Sized Roaster (4000-10,000#/month)
Macro Roaster (more than 10,000#/month)
Macro Roaster (more than 10,000#/month)
Other