Overall Survey Results:


PATCO'S Transit Ambassadors


Text Block:
PATCO's uniformed Transit Ambassadors provide a presence in the stations, parking lots, concourses, and on the trains primarily in the evening hours. They are equipped to assist customers with information, ticket/gate issues or simply alert appropriate personnel if any other situation should arise.
1Are you aware (familiar with) of PATCO's Transit Ambassador Program?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
262 64.0%
No
   
54 13.2%
Somewhat
   
93 22.7%
No Responses
 
00.0%
 Totals409100%
2Do you find their presence in the station helpful?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
234 57.2%
No
   
61 14.9%
Somewhat
   
98 23.9%
No Responses
   
163.9%
 Totals409100%
3Are the Ambassadors easy to identify?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
352 86.0%
No
   
37 9.0%
No Responses
   
204.8%
 Totals409100%
4Have you ever requested assistance from an Ambassador?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
151 36.9%
No
   
251 61.3%
No Responses
   
71.7%
 Totals409100%
5How did the Ambassador assist?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Ticket problem
   
61 14.9%
Machine problem
   
44 10.7%
Directions / information
   
31 7.5%
Other
   
42 10.2%
No Responses
   
23156.4%
 Totals409100%
6Was your problem resolved?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
153 37.4%
No
   
25 6.1%
No Responses
   
23156.4%
 Totals409100%
7The Transit Ambassador's overall customer service is:
 
Answer
0%100%
Number of
Responses		Response
Ratio
Excellent, friendly and engaging
   
257 62.8%
Average, some improvement needed
   
74 18.0%
Poor, not really visible or helpful
   
19 4.6%
No Responses
   
5914.4%
 Totals409100%