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Woodland Aviation Customer Service Survey: March 2009
1.
Please enter the following information; this will not be sold or distributed to any outside service - data is only for Woodland Aviation internal use.

First Name:
Last Name:
Email Address:
emailaddress@xyz.com

2.
Would you like a follow up call regarding your visit? If yes, please supply a contact phone number in the "Comment" box.
Yes
No
  • Comment:

  • 500 characters left.
3.
Please enter your aircraft Tail Number
 

50 characters left.
4.
Distance your aircraft is based from Woodland Aviation
0-10 nautical miles
11-20 nautical miles
21-30 nautical miles
31-50 nautical miles
Greater than 50 nautical miles
5.
Front desk and staff's efforts to greet you promptly and courteously upon arrival
Excellent
Very Good
Good
Fair
Poor
  • Comment:

  • 500 characters left.
6.
Were all squawks resolved to your satisfaction?
Yes
No
  • Comment:

  • 500 characters left.
7.
How often do you utilize WA's personal delivery service via aircraft?
Use Every Time
Use Infrequently
Only Used Once
Didn't Realize WA Offers That Service
Never - Not Interested
  • Comment:

  • 500 characters left.
8.
How do we rate on the following attributes?
 Excellent Very Good Good Fair Poor 
Customer Service
On Time Delivery
Professionalism of Staff
Quality of Service
Knowledge Base of Specific Aircraft
Communication
Pricing
  • Comment:

  • 500 characters left.
9.
Was our customer waiting area clean and functional?
Yes
No
  • Comment:

  • 500 characters left.
10.
Did you encounter any problems during your visit?
Yes
No
  • Comment:

  • 500 characters left.
11.
Overall were you satisfied with your experience at Woodland Aviation?
Yes
No
  • Comment:

  • 500 characters left.
12.
How do we compare to other aviation businesses offering similar services?
Outperform Competition
Mirror Competition
Under-perform Competition
Other  
  • Comment:

  • 500 characters left.
13.
Would you recommend Woodland Aviation to a friend?
Yes
No
  • Comment:

  • 500 characters left.
14.
Is there a Woodland Aviation employee you'd like to recognize for their outstanding service? If yes, please include their name in the comment box and details.
Yes
No
  • Comment:

  • 500 characters left.