Freedom Disability Services Survey: 12 Question Survey
There are some error(s). Please see each marked section below.
1.
How often do you visit our website?
Daily
Daily
Weekly
Weekly
Monthly
Monthly
Quarterly
Quarterly
Annually
Annually
2.
How satisfied are you with our website?
Very satisfied
Very satisfied
Somewhat satisfied
Somewhat satisfied
Neutral
Neutral
Somewhat dissatisfied
Somewhat dissatisfied
Very dissatisfied
Very dissatisfied
3.
How did you learn about our website? Select all that apply.
Searching the web
Searching the web
TV ad
TV ad
Friend / family member
Friend / family member
Employees
Employees
Other
4.
On your last visit, what was your primary reason for visiting our website?
I wanted to learn more about the company
I wanted to learn more about the company
I was looking for ways to contact the company
I was looking for ways to contact the company
I wanted to learn about the services offered
I wanted to learn about the services offered
I wanted to research my area of interest (e.g. disability benefits, etc.)
I wanted to research my area of interest (e.g. disability benefits, etc.)
5.
Which of the following are true? Select all that apply.
You were able to find exactly what you were looking for
You were able to find exactly what you were looking for
You were able to find a part of what you were looking for
You were able to find a part of what you were looking for
You were able to find something better than what you were looking for
You were able to find something better than what you were looking for
You were not able to find what you were looking for
You were not able to find what you were looking for
You had no specific agenda in mind when you visited
You had no specific agenda in mind when you visited
Comment:
500 characters left.
6.
Please rate the following attributes of our website.
Well Below Average
Below Average
Average
Above Average
Well Above Average
Ease of navigation
Freshness of content
Accuracy of information
Quality of content
Quantity of content
Layout/design
Customer support
Meeting your needs
Comment:
500 characters left.
7.
How likely are you to visit our website again?
Very likely
Very likely
Somewhat likely
Somewhat likely
Neutral
Neutral
Somewhat unlikely
Somewhat unlikely
Very unlikely
Very unlikely
8.
How likely are you to use this site as your primary source for information on disability benefits?
Very likely
Very likely
Somewhat likely
Somewhat likely
Neutral
Neutral
Somewhat unlikely
Somewhat unlikely
Very unlikely
Very unlikely
9.
How likely are you to recommend our website to a friend or colleague in the future?
Very likely
Very likely
Somewhat likely
Somewhat likely
Neutral
Neutral
Somewhat unlikely
Somewhat unlikely
Very unlikely
Very unlikely
10.
On the basis of this website, how comfortable are you doing business with our company?
Very comfortable
Very comfortable
Somewhat comfortable
Somewhat comfortable
Neutral
Neutral
Somewhat uncomfortable
Somewhat uncomfortable
Very uncomfortable
Very uncomfortable
11.
How does our website compare to the websites of companies offering similar products or services?
Well above average
Well above average
Above average
Above average
Average
Average
Below average
Below average
Well below average
Well below average
Don't know
Don't know
12.
Do you have any suggestions for improvement?
350 characters left.