Survey : Questions

1.

How long have you used our Document Delivery Service?

Less than 6 months

6 months to less than 1 year

1 year to less than 3 years

3 years to less than 5 years

5 years or more

2.

Which of our services do you use? Select all that apply.

Regular Service

ASAP/Rush Service

Custom Service

Reprint, ePrint and Permission Service

3.

How frequently do you purchase from us?

Every day

Every week

Every 2 - 3 weeks

Every month

Every 2 - 3 months

Every 4 - 6 months

Once or twice a year

4.

How would you rate your level of satisfaction with us?

Highly satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Highly dissatisfied

5.

How do we rate on the following attributes?

	Well Below Average	Below Average	Average	Above Average	N/A	Well Above Average
Customer service
Professionalism
Quality of Service
Understanding customers' needs
Sales staff
Price

Comment:
500 characters left.

6.

How likely are you to continue doing business with us?

Very likely

Somewhat likely

Neutral

Somewhat unlikely

Very unlikely

Comment:
500 characters left.

7.

How likely is it that you would recommend Research Solutions to a friend or colleague?

Very likely

Somewhat likely

Neutral

Somewhat unlikely

Very unlikely

8.	Do you have any suggestions or feedback for improving our service?
	350 characters left.