Survey : Questions

1.

How long have you been purchasing our services?

Less than 6 months

6 months to less than 1 year

1 year to less than 3 years

3 years to less than 5 years

5 years or more

2.

How often do you use our services?

3.

How would you rate your overall level of satisfaction with us?

Highly satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Highly dissatisfied

4.

How do we rate on the following attributes?

	Well Below Average (0-20%)	Below Average (21-40%)	Average (41-60%)	Above Average (61-80%)	Well Above Average (81-100%)
Level of technical knowledge
Planning / Anticipating needs
Attention to details
Response time for service
Quality of service
Professionalism
Simple, jargon free explanations
Flexibility
Overall value
Preventing system downtime

Comment:
500 characters left.

5.

How do we rate in comparison to other companies that offer the same services?

Much higher

Somewhat higher

Same

Somewhat lower

Much lower

Don

6.

How likely are you to continue using our services?

Very likely

Somewhat likely

Neutral

Somewhat unlikely

Very unlikely

7.

Have you ever recommended us to others?

No, never recommended

Have recommended once or twice

Have recommended several times

8.	Do you have any suggestions for improvement?
	350 characters left.

9.

Please enter the information indicated below.

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