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Guest Satisfaction Survey

Thank you for your recent visit to the Rutgers University Inn and Conference Center.  We hope that you enjoyed your visit with us and that we exceeded your expectations.  Please take a minute to complete our survey so that we may continue to improve our service.
 

Please enter the information indicated below.
First Name:
Last Name:
Email Address:
emailaddress@xyz.com

Room Number:
 

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Dates of Stay:
 

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Check In
 Strongly Agree Agree Neutral Disagree Strongly Disagree 
My reservation was accurate.
The check-in process was timely and efficient.
The check-in staff was courteous and friendly

Guest Room
 Strongly Agree Agree Neutral Disagree Strongly Disagree 
My guest room was clean.
My room was furnished appropriately.
My bed and bedding was comfortable.
My room was set with all the necessary amenities.

Staff
 Strongly Agree Agree Neutral Disagree Strongly Disagree 
The front desk staff was prompt, reliable and friendly.
The front desk staff was knowledgeable about the area.
Housekeeping staff was friendly and courteous.
Dining staff was attentive to our needs.

Overall Experience
 Excellent Good Fair Poor  
Overall, how would you rate our hotel?  
Overall, how would you rate our staff?  

Did our staff:
 Always Sometimes Rarely Never  
Acknowledge you immediately with a smile?  
Respond to your need for assistance?  
Maintain a professional attitude and appearance?  

Would you choose the Rutgers University Inn and Conference Center for your overnight accommodations needs in the future?
Yes
No

What was the purpose of your visit?
Business
Pleasure
Group

What was the primary reason for selecting our hotel?
Group
Location
Returning Guest
Rate Offered
Other  

Staff members who were especially helpful:
 

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Comments/Suggestions
 

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