Overall Survey Results:

PRACTICEFORCES Survey

Did you like our software program for scheduling and billing? If so how do you rate the satisfaction level using the functionality of this program?

1 = Least Likely , 5 = Most Likely

Number of
Responses

Rating
Score*

4.0

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Least Likely , 5 = Most Likely

1	2	3	4	5
0 (0.0%)	1 (25.0%)	0 (0.0%)	1 (25.0%)	2 (50.0%)

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Number of
Responses

Rating
Score*

25.0%

50.0%

4.0

Did you notice Increase in your revenue after you started doing business with us?

1 = Least Likely , 5 = Most Likely

Number of
Responses

Rating
Score*

3.2

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Least Likely , 5 = Most Likely

1	2	3	4	5
1 (20.0%)	0 (0.0%)	1 (20.0%)	3 (60.0%)	0 (0.0%)

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Number of
Responses

Rating
Score*

20.0%

60.0%

3.2

How would you rate your level of satisfaction with us?

Answer

100%

Number of
Responses

Response
Ratio

Highly satisfied

40.0%

Somewhat satisfied

40.0%

Neutral

0.0%

Somewhat dissatisfied

20.0%

Highly dissatisfied

0.0%

No Responses

0.0%

Totals

100%

How do we rate on the following attributes?

1 = Well Below Average , 2 = Below Average , 3 = Average , 4 = Above Average , 5 = Well Above Average

Answer

Number of
Responses

Rating
Score*

Phone or EMail resolution of your issue

3.8

Insurance "AR"

3.8

Patient calls handling

3.7

Understanding customers' needs

3.2

Sales staff

3.8

Price

3.4

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Well Below Average , 2 = Below Average , 3 = Average , 4 = Above Average , 5 = Well Above Average

Answer	2	3	4	5
Phone or EMail resolution of your issue	1 (20.0%)	1 (20.0%)	1 (20.0%)	2 (40.0%)
Insurance "AR"	0 (0.0%)	1 (25.0%)	3 (75.0%)	0 (0.0%)
Patient calls handling	0 (0.0%)	1 (33.3%)	2 (66.7%)	0 (0.0%)
Understanding customers' needs	1 (20.0%)	2 (40.0%)	2 (40.0%)	0 (0.0%)
Sales staff	0 (0.0%)	1 (25.0%)	3 (75.0%)	0 (0.0%)
Price	0 (0.0%)	3 (60.0%)	2 (40.0%)	0 (0.0%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Responses

Rating
Score*

Phone or EMail resolution of your issue

20%

40%

3.8

Insurance "AR"

25%

75%

3.8

Patient calls handling

33%

67%

3.7

Understanding customers' needs

20%

40%

3.2

Sales staff

25%

75%

3.8

Price

60%

40%

3.4

How likely are you to continue doing business with us?

Answer

100%

Number of
Responses

Response
Ratio

Very likely

40.0%

Somewhat likely

40.0%

Neutral

20.0%

Somewhat unlikely

0.0%

Very unlikely

0.0%

No Responses

0.0%

Totals

100%

How likely is it that you would recommend our <<PRODUCTS/SERVICES>> to a friend or colleague?

Answer

100%

Number of
Responses

Response
Ratio

Very likely

40.0%

Somewhat likely

40.0%

Neutral

20.0%

Somewhat unlikely

0.0%

Very unlikely

0.0%

No Responses

0.0%

Totals

100%

Do you have any suggestions for improving our <<PRODUCTS/SERVICES>>?

	Number of Responses
	3

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