Overall Survey Results:


RL Sanborn Masonry Survey


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1Required Which of our <<SERVICES>> have you used? Select all that apply.
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
<<Masonry Repair>>
   
2 50.0%
<<Masonry Restoration>>
   
1 25.0%
<<Masonry Installation>>
   
2 50.0%
<<Masonry Removal>>
   
1 25.0%
<<Masonry sealing>>
   
1 25.0%
None of the Above
 
0 0.0%
Other
 
0 0.0%
 Totals4100%

2How would you rate your level of satisfaction with us?
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
Highly satisfied
   
3 75.0%
Somewhat satisfied
   
1 25.0%
Neutral
 
0 0.0%
Somewhat dissatisfied
 
0 0.0%
Highly dissatisfied
 
0 0.0%
No Response(s)
 
00.0%
 Totals4100%
3How do we rate on the following attributes?
 
 1 = Well Below Average , 2 = Below Average , 3 = Average , 4 = Above Average , 5 = Well Above Average
Answer
12345
Number of
  Response(s)		Rating
Score*
Customer service
   
4 4.2
Professionalism
   
4 4.2
Quality of <<PRODUCTS/SERVICES>>
   
4 4.2
Understanding customers' needs
   
4 4.2
Sales staff
   
4 4.5
Price
   
4 4.2
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


4How likely are you to continue doing business with us?
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
Very likely
   
3 75.0%
Somewhat likely
   
1 25.0%
Neutral
 
0 0.0%
Somewhat unlikely
 
0 0.0%
Very unlikely
 
0 0.0%
No Response(s)
 
00.0%
 Totals4100%
5How likely is it that you would recommend our <<PRODUCTS/SERVICES>> to a friend or colleague?
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
Very likely
   
3 75.0%
Somewhat likely
   
1 25.0%
Neutral
 
0 0.0%
Somewhat unlikely
 
0 0.0%
Very unlikely
 
0 0.0%
No Response(s)
 
00.0%
 Totals4100%
6Do you have any suggestions for improving our <<PRODUCTS/SERVICES>>?
 
 Number of
Response(s)
  1
7What is your gender?
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
Male
   
2 50.0%
Female
   
2 50.0%
Prefer not to answer
 
0 0.0%
No Response(s)
 
00.0%
 Totals4100%
8Which category describes your age?
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
Younger than 18
 
0 0.0%
18 - 24
 
0 0.0%
25 - 34
   
1 25.0%
35 - 44
   
1 25.0%
45 - 54
   
2 50.0%
55 - 64
 
0 0.0%
65 or older
 
0 0.0%
Prefer not to answer
 
0 0.0%
No Response(s)
 
00.0%
 Totals4100%
9What best describes your employment status?
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
Employed full-time
   
3 75.0%
Employed part-time
 
0 0.0%
Self-employed
   
1 25.0%
Not employed, but looking for work
 
0 0.0%
Not employed, not looking for work
 
0 0.0%
Retired
 
0 0.0%
Student
 
0 0.0%
Military
 
0 0.0%
Homemaker
 
0 0.0%
Prefer not to answer
 
0 0.0%
Other
 
0 0.0%
No Response(s)
 
00.0%
 Totals4100%
10Which of the following categories best describes the industry you work in?
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
Automotive
 
0 0.0%
Advertising
 
0 0.0%
Consulting Services
 
0 0.0%
Education
 
0 0.0%
Entertainment
 
0 0.0%
Financial Services
   
1 25.0%
Government Services
 
0 0.0%
Healthcare
   
1 25.0%
Human Resources
 
0 0.0%
Information Technology
 
0 0.0%
Marketing/Sales
   
1 25.0%
Non-Profit
 
0 0.0%
Pharmaceuticals
 
0 0.0%
Public Relations
 
0 0.0%
Technical Services
 
0 0.0%
Travel
 
0 0.0%
Other
   
1 25.0%
No Response(s)
 
00.0%
 Totals4100%
11Which category best describes your annual income?
 
Answer
0%100%
Number of
Response(s)		Response
Ratio
Under $15,000
 
0 0.0%
$15,000 - $29,999
 
0 0.0%
$30,000 - $44,999
 
0 0.0%
$45,000 - $59,999
 
0 0.0%
$60,000 - $74,999
   
2 50.0%
$75,000 - $89,999
 
0 0.0%
$90,000 or more
 
0 0.0%
Prefer not to answer
   
1 25.0%
No Response(s)
   
125.0%
 Totals4100%
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