Overall Survey Results:


QuietCar Survey


Text Block:
PATCO is soliciting customer input regarding a QuietCar Pilot Program, similar to the SEPTA QuietRide Program. A QuietCar could provide our riders a choice to ride in a car where there would be no conversations on cell phones. Customers may text messages provided that all phone settings are set on vibrate or mute; all other electronic devices must be placed on vibrate or mute. The first car of each train would be designated a QuietCar and would be available during the weekdays during morning and evening peak hour service.
1When do you travel on PATCO?
 
Answer
0%100%
Number of
Responses		Response
Ratio
During peak hour service (6:30 a.m.-9:00 a.m. & 4:00 pm - 7:00 pm)
   
578 90.0%
After peak hour service
   
50 7.7%
Weekends
   
10 1.5%
No Responses
   
4<1%
 Totals642100%
2Would you be interested in a PATCO QuietCar during peak hour service?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
510 79.4%
No
   
125 19.4%
No Responses
   
71.0%
 Totals642100%
3How often would you ride in the QuietCar?
 
Answer
0%100%
Number of
Responses		Response
Ratio
5 days a week
   
406 63.2%
1 - 3 days a week
   
130 20.2%
Never
   
94 14.6%
No Responses
   
121.8%
 Totals642100%
4While riding PATCO what activity do you participate in? (you may select more than one)
 
Answer
0%100%
Number of
Responses		Response
Ratio
Reading
   
553 86.6%
Working on your laptop
   
21 3.2%
Talking on your cell
   
37 5.7%
Texting
   
133 20.8%
Talking with others
   
107 16.7%
Relaxing
   
384 60.1%
Other
   
140 21.9%
 Totals638100%
5What would be your expectations when riding in a QuietCar?  Explain.
 
 Number of
Responses
  490
6Rate on a scale of 1 – 10, with 10 being the highest:
 
 1 = 1 , 2 = 2 , 3 = 3 , 4 = 4 , 5 = 5 , 6 = 6 , 7 = 7 , 8 = 8 , 9 = 9 , 10 = 10
Answer
12345678910
Number of
  Responses		Rating
Score*
How would you perceive the QuietCar improving your ride experience?
   
630 7.4
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
7Other Comments:
 
 Number of
Responses
  240