Metricus

Trends in IT Performance Management 2009
Required Required Question(s)
Required 1.

Personal Information
First Name:
Last Name:
Company Name:
Email Address:
emailaddress@xyz.com
Country:

Required 2.

What is your position in your company?
CIO/IT Manager
Project Manager
Service Support Manager
CEO
Service Manager
Consultant
Developer
Other  
Required 3.

In what Industry is your Company?
IT/IS
Finance and Banking
Goverement and Utility
Agriculture and Mining
Manufacturing
Retail and Distribution
Entertainment and Hospitality
Other  
Required 4.

How would you rate the maturity level of your organization(or that of your customers) in terms of its IT performance management.
0: IT Performance Management is non-existent.
1: There is ad hoc monitoring in isolated areas.
2: Some measures are set with a clear link to business goals but are not communicated. Measurement processes emerge, but are not consistently applied.
3: Efficiency and effectiveness are measured and communicated and linked to business goals and the IT strategic plan. Continuous improvement is emerging.
4: There is an integrated performance measurement system linking IT performance to business goals by global application of a documented framework. Continuous improvement is a way of life.
Required 5.

What are the main drivers for IT  Performance Management in your organization or for your customers
Reduction of IT cost
Establish the progress toward achieving goals
Optimal resource allocation
Be compliant with internal or external regulations
Require an insight into performance against service levels
Identify internal improvement opportunities
Other  
Required 6.

To what extent does IT management in your organization / at your customers have access to decision making information about the performance of IT
They don't have a clear picture
They could, but information is fragmented and dispersed over tools and reports
They do, but a lot of effort goes into consolidating various reports into one view
They have a holistic picture of their overall IT performance thanks to one or few regular concise reports
There is no clear trend to be distinguished
Required 7.

What do you consider to be the key success factors for effective IT performance management? (Check maximum 3)
Having support from the business
Proper guidance on the implementation
Having a formalized service management framework in place (ITIL, COBIT)
Having a useful software application to capture and convey performance measures
Having an industry standard for metrics (common language)
Having the proper resources in place (budget, people, infrastructure)
Other  
Required 8.

Which tools are you currently using to report IT performance? (Check all that apply)
Business Intelligence (e.g. IBM, Hyperion, SAP)
Manual reporting (e.g. Excel)
Internally developed software solution
IT performance solution from external vendor (Metricus, M42 )
IT service management solutions (HP OpenView, BMC Remedy)
Service Level Management Monitoring Tools (Digital fuel, Oblicore)
We don't use any tools to report IT performance
Other  
Required 9.

Please rank the most important shortcomings of currently used IT performance measurement tools.  (Check maximum 3)
Difficulty of presenting the information
Difficulty of collecting the data
Inaccuracy (trustworthiness of information)
Ineffectiveness (are clients getting the right data for decision-making?)
Complexity and high cost of implementation
Difficulty and high cost of maintaining tools
Poor overall value of tools
I don't think there is any shortcoming to existing solutions
I don't know
Other  
Required 10.

Which IT Service Management frameworks are you currently using?
ITIL v2
ITIL v3
M_o_R (risk)
COBIT
ISO/IEC 20000
M_o_P (programs)
Prince2/PMI
Microsoft MOF
Six Sigma / Lean
ISO/IEC 27001
CMM-I
Internally Developed
Required 11.

Which IT Service Management frameworks are you considering to adopt  within the next 3 years?
ITIL v2
ITIL v3
M_o_R (risk)
COBIT
ISO/IEC 20000
M_o_P (programs)
Prince2/PMI
Microsoft MOF
Six Sigma / Lean
ISO/IEC 27001
CMM-I
Internally Developed