Overall Survey Results:

Thaitraveldreams Survey

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	Dear customer, Your journey in Thailand that you have booked with us has ended and you may have meanwhile returned home. We hope that you have enjoyed your stay in Thailand. We would like to learn from your experience with Thaitraveldreams. We hope that you will take a few minutes to complete this survey. Your feedback is important, as it will help us to improve our service. We thank you in advance for your time. Sincerely, The Thaitraveldreams team

Text Block:

Dear customer,
Your journey in Thailand that you have booked with us has ended and you may have meanwhile returned home. We hope that you have enjoyed your stay in Thailand.
We would like to learn from your experience with Thaitraveldreams. We hope that you will take a few minutes to complete this survey. Your feedback is important, as it will help us to improve our service. We thank you in advance for your time.
Sincerely,
The Thaitraveldreams team

How satisfied are you in general with us?

1 = Not satisfied , 2 = A little satisfied , 3 = Satisfied , 4 = Quite satisfied , 5 = Very satisfied

Number of
Responses

Rating
Score*

4.6

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Not satisfied , 2 = A little satisfied , 3 = Satisfied , 4 = Quite satisfied , 5 = Very satisfied

1	2	3	4	5
0 (0.0%)	0 (0.0%)	7 (9.5%)	17 (23.0%)	50 (67.6%)

Hold the mouse over each color of the bar to see the number of respondents.

Number of
Responses

Rating
Score*

9.4%

22.9%

67.5%

4.6

How did we handle your booking request?

1 = Bad , 2 = Insufficient , 3 = Sufficient , 4 = Good , 5 = Very good

Answer

Number of
Responses

Rating
Score*

Speed of our responses

4.8

Quality of our responses

4.9

Did we listen to your wishes

4.8

Did the itinerary meet your expectations

4.6

Was the information clear and complete

4.6

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Bad , 2 = Insufficient , 3 = Sufficient , 4 = Good , 5 = Very good

Answer	2	3	4	5
Speed of our responses	0 (0.0%)	0 (0.0%)	15 (20.0%)	60 (80.0%)
Quality of our responses	0 (0.0%)	0 (0.0%)	11 (14.9%)	63 (85.1%)
Did we listen to your wishes	0 (0.0%)	0 (0.0%)	14 (18.9%)	60 (81.1%)
Did the itinerary meet your expectations	0 (0.0%)	1 (1.4%)	26 (35.6%)	46 (63.0%)
Was the information clear and complete	1 (1.4%)	1 (1.4%)	22 (30.6%)	48 (66.7%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Responses

Rating
Score*

Speed of our responses

20%

80%

4.8

Quality of our responses

15%

85%

4.9

Did we listen to your wishes

19%

81%

4.8

Did the itinerary meet your expectations

36%

63%

4.6

Was the information clear and complete

31%

67%

4.6

How would you rate your tour?

1 = Bad , 2 = Insufficient , 3 = Sufficient , 4 = Good , 5 = Very good

Answer

Number of
Responses

Rating
Score*

Accommodation

4.3

Tourguide

4.3

Road transfers (quality, duration)

4.5

Activities

4.3

Visited places

4.5

Fun & enjoyable

4.5

Our support during your journey

4.6

Was our documentation clear

4.6

Did your journey meet your expectations

4.5

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Bad , 2 = Insufficient , 3 = Sufficient , 4 = Good , 5 = Very good

Answer	2	3	4	5
Accommodation	0 (0.0%)	7 (10.0%)	33 (47.1%)	30 (42.9%)
Tourguide	3 (4.2%)	5 (6.9%)	30 (41.7%)	34 (47.2%)
Road transfers (quality, duration)	1 (1.3%)	3 (4.0%)	27 (36.0%)	44 (58.7%)
Activities	1 (1.4%)	5 (6.8%)	35 (47.9%)	32 (43.8%)
Visited places	1 (1.4%)	3 (4.1%)	31 (42.5%)	38 (52.1%)
Fun & enjoyable	1 (1.4%)	1 (1.4%)	30 (42.3%)	39 (54.9%)
Our support during your journey	1 (1.4%)	2 (2.8%)	24 (33.8%)	44 (62.0%)
Was our documentation clear	1 (1.3%)	4 (5.3%)	21 (28.0%)	49 (65.3%)
Did your journey meet your expectations	1 (1.3%)	6 (8.0%)	24 (32.0%)	44 (58.7%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Responses

Rating
Score*

Accommodation

10%

47%

43%

4.3

Tourguide

42%

47%

4.3

Road transfers (quality, duration)

36%

59%

4.5

Activities

48%

44%

4.3

Visited places

42%

52%

4.5

Fun & enjoyable

42%

55%

4.5

Our support during your journey

34%

62%

4.6

Was our documentation clear

28%

65%

4.6

Did your journey meet your expectations

32%

59%

4.5

Would you tour with us again?

Answer

100%

Number of
Responses

Response
Ratio

Yes, we will tour again with you the next time we visit Thailand

90.1%

No, we do not want to tour with you again

1.2%

No Responses

8.6%

Totals

100%

Would you recommend us to family, friends or colleagues?

1 = Yes , 2 = No

Number of
Responses

Rating
Score*

1.0

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

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1 = Yes , 2 = No

1	2
73 (97.3%)	2 (2.7%)

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Number of
Responses

Rating
Score*

97.3%

1.0

Which part of your tour did you like most?

	Number of Responses
	68

Which part of your tour did you like least?

	Number of Responses
	62

What was your best experience?

	Number of Responses
	61

What was your worst experience?

	Number of Responses
	59

Please share any suggestions for improvement.

	Number of Responses
	55

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