WNB_online_survey_graphic_updated

Winona National Bank
1.
How long have you been a customer of Winona National Bank?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
2.
Which of our products/services do you use? Select all that apply.
Checking
Savings
Electronic banking
Mortgage banking
50 & Better
Other  
3.
What were your main reasons for choosing Winona National Bank?
Best range of products/services
Referred from a friend
Family members use Winona National Bank
Location
Best rates
Other  
4.
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
5.
How do we rate on the following attributes?
 Well Below Average Below Average Average Above Average Well Above Average 
Customer service
Professionalism
Variety of product/service offerings
Understanding customers' needs
Knowledgeable staff
Rates
  • Comment:

  • 500 characters left.
6.
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
7.
How likely is it that you would recommend our products and services to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
  • Comment:

  • 500 characters left.
8.
Do you have any suggestions for improving our products or services?
 

  • 350 characters left.
9.
How frequently do you visit the Web site?
Daily
Weekly
Every 2 - 3 weeks
Every month
Every 2 - 3 months
Every 4 - 6 months
Once or twice a year
10.
What information do you most commonly visit the Web site for?
Business hours
ATM locations
Contact information
Community events
Product/service information
Calculators
Access to online banking
Other  
11.

Optional:

By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.

First Name:
Middle Name:
Last Name:
Work Phone:
Home Phone:
Email Address:
emailaddress@xyz.com
Address 1:
Address 2:
City:
State/Province
(US/Canada):
Postal Code: