Hello! This short survey will give you a good idea of the effectiveness of monitoring and measuring your customers' experience. With the information you provide, we will conduct an analysis of your online presence and reputation, and evaluate the tools you are using the monitor and measure customer experiences.

After you complete the short survey, you will receive an email within 3 business days that includes an analysis of your current customer experience management tools along with tips and ideas for ensuring strong customer service.

Please provide your company name, website, and email address so we may fully evaluate your information and send results.

Which of the following tools do you use to monitor and measure the customer experience? Please check all that apply.

Does your company use any of the following social media sites? Please check all that apply

Are you aware of consumer opinion/feedback that is online about your company, brand, etc?

If you are using mystery shopping and/or customer feedback services, do you have analytical reporting to complement the programs?

How often do you (or someone from your company) participate in social media communities such as Twitter, Facebook, etc?

Does your company utilize designated staff, departments, or outsourced companies who are resopnsible for proactively monitoring customer satisfaction/overall experience?