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Interphase Customer Satisfaction Survey
RequiredRequired Question(s)
Required 1.
How long have you used our PRODUCTS / SERVICES?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
Required 2.
Which of our PRODUCTS do you use? Select all that apply.
I/O
OC3 / OC12
Multicore Processing
Security
92xx Appliance
Other  
  • Comment:

  • 500 characters left.
Required 3.
Company Image
 Strongly Disagree Moderately Disagree Slightly Disagree Slightly Agree Moderately Agree Strongly Agree 
Interphase is a leader in its field
Interphase is competitively positioned in the marketplace
Interphase is customer oriented
Interphase makes it easy for me to do business with them
Interphase sets the standard for excellence in its industry
Interphase maintains high standards
  • Comment:

  • 500 characters left.
4.
Communications
 Strongly Disagree Moderately Disagree Slightly Disagree Slightly Agree Moderately Agree Strongly Agree 
Documentation provided by Interphase is satisfactory
The amount of communication I receive from Interphase is satisfactory
Feedback from Customers is important to Interphase
Interphase promptly notifies me of changes that affect me
It is easy to obtain the information that I need from Interphase
Interphase assists me with planning for future needs at my company
  • Comment:

  • 500 characters left.
Required 5.
Employee Behavior
 Strongly Disagree Moderately Disagree Slightly Disagree Slightly Agree Moderately Agree Strongly Agree 
Interphase personnel are courteous
Interphase personnel exhibit integrity
Interphase representatives exhibit positive attitudes
Interphase personnel are well trained
Interphase employs high quality individuals
  • Comment:

  • 500 characters left.
6.
Customer Service
 Strongly Disagree Moderately Disagree Slightly Disagree Slightly Agree Moderately Agree Strongly Agree 
The Salesperson assigned to my account is responsive to my needs
Interphase Customer Support responds to inquiries in a timely manner
The quality of Customer Support provided by Interphase is satisfactory
Interphase has an effective escalation process
The Interphase Project Management Team is responsive to my needs
Interphase personnel respond to orders I place in a timely manner
  • Comment:

  • 500 characters left.
7.
Products / Services
 Strongly Disagree Moderately Disagree Slightly Disagree Slightly Agree Moderately Agree Strongly Agree 
Interphase Products are innovative
Interphase Products are reliable
Interphase Products meet your quality expectations
Interphase Products are competitively priced
Interphase Professional Services are competitively priced
Interphase Professional Services meet your quality expectations
  • Comment:

  • 500 characters left.
8.
Do you have any suggestions for improving our PRODUCTS / SERVICES?
 

350 characters left.
Required 9.
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
  • Comment:

  • 500 characters left.
Required 10.
How would you rate your overall level of satisfaction with Interphase?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
  • Comment:

  • 500 characters left.
Required 11.
May we contact you for additional clarification regarding your responses?
Yes
No