CATA Customer Satisfaction Survey

CATA is currently accepting input on its services and customer service practices. Please take a few moment to share your throughts on CATA's services and the customer service that it provides. Should you have any questions about this survey, please contact Jackie Sheader, Marketing Manager, at (814) 238-2282 ext. 141 or jsheader@catabus.com
 
1.

In which of the following categories do you fit? (Please check all that apply)
Commuter (use bus to get to and from work)
Penn State Ride For Five Participant
Commuter (use bus to get to and from school)
Apartment Complex Resident (receives free bus pass)
Senior Citizen
Half-Fare Participant
Other  
2.

What is your affiliation with Penn State? (Please choose only one)
Penn State Student
Penn State Faculty/Staff
Penn State Visitor/Other Affiliate
No Affiliation
3.

How long have you been using CATA's services?
 

  • 50 characters left.
4.

How many one-way trips per week do you usually take on CATA's services for the following purposes?
 1-5 5-10 10-15 15-20 20+ 
Work
School
Shopping
Medical Appointments
Visiting Friends and Family
Other
  • Comment:

  • 500 characters left.
5.

For what reason do you choose to ride the bus? (choose only one)
No other transportation options are available (no car)
Convenience
Cost
Environmental Benefits
Other  
6.

Please rate CATA's performance in the following areas:
 Very Unsatisfied Unsatisfied  Satisfied Very Satisfied 
On-Time Arrival and Departure
Vehicle Cleanliness
Fares
Driver Courtesy
Safety
Overal Satisfaction
7.

Would you like to receive CATA's email version of the CATALog newsletter, to stay up-to-date on upcoming CATA events and services? (If yes, please be sure to have include your email in the next question).
Yes
No
8.

Please share with us the following information: (optional)
First Name:
Last Name:
Email Address:
emailaddress@xyz.com
Address 1:
Address 2:
City:
State/Province
(US/Canada):
Postal Code:

9.

Gender: (optional)
Male
Female
10.

Age: (optional)
Under 18
18-35
36-55
56-64
65 or over
11.

Ethnicity: (optional)
Caucasian
African-American
Hispanic
Asian
Other  
12.

Additional Comments:
 

  • 350 characters left.

Thank you!  your time and effort are greatly appreciated. 
One respondent will be chosen randomly to recieve a $40.00 Olive Garden gift card, to be awarded Tuesday, June 1.