Survey : Questions

	We ask that you respond to this survey so that we may deliver a better service and user experience by better knowing our subscribers. By completing this survey you will be eligible to win a $200 gift card from Amazon. All information collected in this survey will remain private. Thank you! The NewspaperARCHIVE Team

1.	Please verify your e-mail address. Only one entry per subscriber.
	50 character(s) left.

2.

How long have you been a paying subscriber to NewspaperARCHIVE?

I have never been a paid subscriber to NewspaperARCHIVE

Less than 6 months

6 months to less than 1 year

1 year to less than 3 years

3 years to less than 5 years

5 years or more

3.

How often do you use our services for,,,?

	Don't Use	Daily	Weekly	Monthly	Quarterly
Genealogy Research
Historical Events Research
Research for Educational Purposes - Teacher
Research for Educational Purposes - Student
Sports & Entertainment Research
Just for Fun

Comment:
500 character(s) left.

4.	Please provide examples of the searches you made in these areas.
	350 character(s) left.

5.

How would you rate your overall level of satisfaction with us?

Highly satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Highly dissatisfied

6.

How do we rate on the following attributes?

	Don't Know	Well Below Average	Below Average	Average	Above Average	Well Above Average
Customer service experience
Delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs

Comment:
500 character(s) left.

7.	What things could we do to improve our customer service?
	1000 character(s) left.

8.

Which of the following are true? Select all that apply.

You were able to find exactly what you were looking for

You were able to find a part of what you were looking for

You were able to find something better than what you were looking for

You were not able to find what you were looking for

You had no specific agenda in mind when you visited

9.	If you were unable to find what you were looking for, please explain what you were trying to find.
	350 character(s) left.

10.

How likely are you to continue using our services?

Very likely

Somewhat likely

Neutral

Somewhat unlikely

Very unlikely

11.

How often do you visit our website?

Daily

Weekly

Monthly

Quarterly

Annually

12.	What things drive you to visit our site this often?
	350 character(s) left.

13.

Have you ever recommended us to others?

No, never recommended

Have recommended once or twice

Have recommended several times

14.	Do you have any suggestions for improvement?
	350 character(s) left.