NewspaperARCHIVE

Subscriber Survey
Required Required Question(s)
We ask that you respond to this survey so that we may deliver a better service and user experience by better knowing our subscribers. All information collected in this survey will remain private.

Thank you!

The NewspaperARCHIVE Team

 
Required 1.
Please verify your e-mail address. Only one entry per subscriber.
 

  • 50 character(s) left.
Required 2.
How long have you been a paying subscriber to NewspaperARCHIVE?
I have never been a paid subscriber to NewspaperARCHIVE
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
Required 3.
How often do you use our services for,,,?
 Don't Use Daily Weekly Monthly Quarterly 
Genealogy Research
Historical Events Research
Research for Educational Purposes - Teacher
Research for Educational Purposes - Student
Sports & Entertainment Research
Just for Fun
  • Comment:

  • 500 character(s) left.
4.
Please provide examples of the searches you made in these areas.
 

  • 350 character(s) left.
Required 5.
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Required 6.
How do we rate on the following attributes?
 Don't Know Well Below Average Below Average Average Above Average Well Above Average 
Customer service experience
Delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
  • Comment:

  • 500 character(s) left.
7.
What things could we do to improve our customer service?
 

  • 1000 character(s) left.
8.
Which of the following are true?  Select all that apply.
You were able to find exactly what you were looking for
You were able to find a part of what you were looking for
You were able to find something better than what you were looking for
You were not able to find what you were looking for
You had no specific agenda in mind when you visited
9.
If you were unable to find what you were looking for, please explain what you were trying to find.
 

  • 350 character(s) left.
Required 10.
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
11.
How often do you visit our website?
Daily
Weekly
Monthly
Quarterly
Annually
12.
What things drive you to visit our site this often?
 

  • 350 character(s) left.
Required 13.
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
14.
Do you have any suggestions for improvement?
 

  • 350 character(s) left.