Overall Survey Results:


Midnight Hour Moving - Customer Survey


1When was the last time you used our services?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Less than 6 months
   
132 65.3%
6 months to less than 1 year
   
23 11.3%
1 year to less than 2 years
   
19 9.4%
2 years to less than 3 years
   
8 3.9%
3 years or more
   
2 <1%
Other
   
18 8.9%
No Responses
 
00.0%
 Totals202100%
2Which service do you use more often?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Labor Only
   
109 53.9%
Full Service
   
57 28.2%
Packing or Unpacking
   
7 3.4%
Furniture Delivery
   
10 4.9%
Cleaning Service
 
0 0.0%
Trash Haul Off
   
1 <1%
Other
   
17 8.4%
No Responses
   
1<1%
 Totals202100%
3Where do you book our services?
 
Answer
0%100%
Number of
Responses		Response
Ratio
In person at our office
   
2 <1%
On our website
   
58 28.7%
Telephone
   
99 49.0%
Through E-Mail
   
27 13.3%
Through a broker
   
7 3.4%
Other
   
8 3.9%
No Responses
   
1<1%
 Totals202100%
4How would you rate your overall level of satisfaction with us?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Highly satisfied
   
191 94.5%
Somewhat satisfied
   
9 4.4%
Neutral
 
0 0.0%
Somewhat dissatisfied
 
0 0.0%
Highly dissatisfied
   
2 <1%
No Responses
 
00.0%
 Totals202100%

5How do we rate on the following attributes?
 
 1 = Well Below Average , 2 = Below Average , 3 = Average , 4 = Above Average , 5 = Well Above Average
Answer
12345
Number of
  Responses		Rating
Score*
Customer service experience
   
202 4.7
On-time delivery of service
   
199 4.6
Professionalism
   
197 4.7
Quality of service
   
198 4.7
Understanding of customers' needs
   
196 4.7
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
6How do we rate in comparison to other companies that offer the same services?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Much higher
   
136 67.3%
Somewhat higher
   
26 12.8%
Same
   
2 <1%
Somewhat lower
   
2 <1%
Much lower
   
1 <1%
Don't know
   
34 16.8%
No Responses
   
1<1%
 Totals202100%
7How likely are you to continue using our services?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Very likely
   
189 93.5%
Somewhat likely
   
7 3.4%
Neutral
   
1 <1%
Somewhat unlikely
 
0 0.0%
Very unlikely
   
4 1.9%
No Responses
   
1<1%
 Totals202100%
8Have you ever recommended us to others?
 
Answer
0%100%
Number of
Responses		Response
Ratio
No, never recommended
   
59 29.2%
Have recommended once or twice
   
68 33.6%
Have recommended several times
   
75 37.1%
No Responses
 
00.0%
 Totals202100%
Text Block:
Make sure you look at our referral program. Get cash for spreading the word! http://www.MidnightHourMoving.com/referral.html
9Are you more likely to use our service when a discount flyer is emailed to you?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Very much so!
   
51 25.2%
I book a service when I need it
   
123 60.8%
Not very likely
   
17 8.4%
No!
   
9 4.4%
No Responses
   
2<1%
 Totals202100%
10Do you have any suggestions for improvement?
 
 Number of
Responses
  59
11To help keep our advertising dollars working please tell us how you found us.
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yahoo Seach Engine
   
9 4.4%
Google Seach Engine
   
50 24.7%
Craigslist
   
6 2.9%
YellowPages.com
   
3 1.4%
Saw one of your trucks
   
6 2.9%
Postcard in the mail
   
13 6.4%
Other
   
114 56.4%
No Responses
   
1<1%
 Totals202100%
12Please use this space to describe your experience with our company here. Good or Bad we use all information collected to improve our service.
 
 Number of
Responses
  121
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