Zazou Salon & Spa Survey
Progress: 
 
1.
How was your telephone greeting?
 Did not meet my expectations Met my expectations Exceeded my expectations   
Was it helpful?   
Was it courteous?   
Did you feel taken care of?   
2.

How was your overall experience at Zazou?
 Did not meet my expectations Met my expectations Exceeded my expectations   
Music   
Visual   
Friendliness   
Cleanliness   
Conversation   
Staff appearance   
Professionalism   
First Impressions   
Overall experience   
3.
While booking your appointment, were you told about:
 No Yes    
Promotions?    
Complimentary parking?    
4.
Upon your arrival to Zazou, were the following things done?
 No Yes    
Did someone acknowledge you in the first 5 seconds of arrival?    
Were you offered a choice of beverages?    
Did your service provider introduce themselves by name & handshake?    
Did you have a consultation with your service provider?    
5.
Were you educated on the features and benefits of the products offered/used in the salon/spa?
Yes
No