Group of Bullets


Overall Survey Results:


Customer Satisfaction Survey


1How did you become a customer of The Bullet Barn?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Searching the web
   
210 49.6%
Referral from friend, family or acquaintance
   
99 23.4%
Saw an advertisement
   
23 5.4%
Shooter's blog or forum
   
28 6.6%
Business-related activity
   
8 1.8%
Other
   
48 11.3%
No Responses
   
71.6%
 Totals423100%

2How important were each of the following factors in your decision to purchase our product?
 
 1 = Very Unimportant , 2 = Somewhat Unimportant , 3 = Neutral , 4 = Somewhat Important , 5 = Very Important
Answer
12345
Number of
  Responses
Rating
Score*
Pricing
   
409 3.6
Quality
   
405 4.0
Responsiveness of staff
   
401 3.8
Ease of use
   
398 3.7
Selection
   
402 3.9
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


3What does The Bullet Barn do that makes it unique from its competitors?
 
 Number of
Responses
  281
4How long have you used our products?
 
Answer
0%100%
Number of
Responses
Response
Ratio
For less than 1 month
   
97 22.9%
For 1 to 6 months
   
68 16.0%
For 7 months up to 1 year
   
45 10.6%
For 1 to 2 years
   
87 20.5%
For more than 2 years
   
108 25.5%
No Responses
   
184.2%
 Totals423100%
5How likely are you to do business with us again?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very likely
   
328 77.5%
Somewhat likely
   
53 12.5%
Neutral
   
17 4.0%
Somewhat unlikely
   
1 <1%
Very unlikely
   
7 1.6%
No Responses
   
174.0%
 Totals423100%
6Is there anything we could do to improve your experience as a customer?
 
 Number of
Responses
  268
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