Group of Bullets


Overall Survey Results:


Customer Satisfaction Survey


1How did you become a customer of The Bullet Barn?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Searching the web
   
173 47.1%
Referral from friend, family or acquaintance
   
90 24.5%
Saw an advertisement
   
22 5.9%
Shooter's blog or forum
   
26 7.0%
Business-related activity
   
6 1.6%
Other
   
43 11.7%
No Responses
   
71.9%
 Totals367100%

2How important were each of the following factors in your decision to purchase our product?
 
 1 = Very Unimportant , 2 = Somewhat Unimportant , 3 = Neutral , 4 = Somewhat Important , 5 = Very Important
Answer
12345
Number of
  Responses
Rating
Score*
Pricing
   
353 3.6
Quality
   
350 4.0
Responsiveness of staff
   
346 3.8
Ease of use
   
343 3.8
Selection
   
347 3.9
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


3What does The Bullet Barn do that makes it unique from its competitors?
 
 Number of
Responses
  240
4How long have you used our products?
 
Answer
0%100%
Number of
Responses
Response
Ratio
For less than 1 month
   
74 20.1%
For 1 to 6 months
   
56 15.2%
For 7 months up to 1 year
   
40 10.8%
For 1 to 2 years
   
79 21.5%
For more than 2 years
   
101 27.5%
No Responses
   
174.6%
 Totals367100%
5How likely are you to do business with us again?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very likely
   
281 76.5%
Somewhat likely
   
48 13.0%
Neutral
   
14 3.8%
Somewhat unlikely
   
1 <1%
Very unlikely
   
7 1.9%
No Responses
   
164.3%
 Totals367100%
6Is there anything we could do to improve your experience as a customer?
 
 Number of
Responses
  228
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