Group of Bullets


Overall Survey Results:


Customer Satisfaction Survey


1How did you become a customer of The Bullet Barn?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Searching the web
   
195 48.8%
Referral from friend, family or acquaintance
   
95 23.8%
Saw an advertisement
   
23 5.7%
Shooter's blog or forum
   
28 7.0%
Business-related activity
   
7 1.7%
Other
   
44 11.0%
No Responses
   
71.7%
 Totals399100%

2How important were each of the following factors in your decision to purchase our product?
 
 1 = Very Unimportant , 2 = Somewhat Unimportant , 3 = Neutral , 4 = Somewhat Important , 5 = Very Important
Answer
12345
Number of
  Responses
Rating
Score*
Pricing
   
385 3.6
Quality
   
382 4.0
Responsiveness of staff
   
378 3.8
Ease of use
   
375 3.8
Selection
   
379 3.9
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


3What does The Bullet Barn do that makes it unique from its competitors?
 
 Number of
Responses
  264
4How long have you used our products?
 
Answer
0%100%
Number of
Responses
Response
Ratio
For less than 1 month
   
85 21.3%
For 1 to 6 months
   
63 15.7%
For 7 months up to 1 year
   
42 10.5%
For 1 to 2 years
   
86 21.5%
For more than 2 years
   
106 26.5%
No Responses
   
174.2%
 Totals399100%
5How likely are you to do business with us again?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very likely
   
308 77.1%
Somewhat likely
   
51 12.7%
Neutral
   
16 4.0%
Somewhat unlikely
   
1 <1%
Very unlikely
   
7 1.7%
No Responses
   
164.0%
 Totals399100%
6Is there anything we could do to improve your experience as a customer?
 
 Number of
Responses
  252
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