Group of Bullets


Overall Survey Results:


Customer Satisfaction Survey


1How did you become a customer of The Bullet Barn?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Searching the web
   
231 50.2%
Referral from friend, family or acquaintance
   
106 23.0%
Saw an advertisement
   
23 5.0%
Shooter's blog or forum
   
34 7.3%
Business-related activity
   
9 1.9%
Other
   
49 10.6%
No Responses
   
81.7%
 Totals460100%

2How important were each of the following factors in your decision to purchase our product?
 
 1 = Very Unimportant , 2 = Somewhat Unimportant , 3 = Neutral , 4 = Somewhat Important , 5 = Very Important
Answer
12345
Number of
  Responses
Rating
Score*
Pricing
   
442 3.6
Quality
   
438 4.0
Responsiveness of staff
   
433 3.8
Ease of use
   
430 3.7
Selection
   
436 3.9
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


3What does The Bullet Barn do that makes it unique from its competitors?
 
 Number of
Responses
  308
4How long have you used our products?
 
Answer
0%100%
Number of
Responses
Response
Ratio
For less than 1 month
   
111 24.1%
For 1 to 6 months
   
73 15.8%
For 7 months up to 1 year
   
50 10.8%
For 1 to 2 years
   
89 19.3%
For more than 2 years
   
117 25.4%
No Responses
   
204.3%
 Totals460100%
5How likely are you to do business with us again?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very likely
   
355 77.1%
Somewhat likely
   
55 11.9%
Neutral
   
22 4.7%
Somewhat unlikely
   
1 <1%
Very unlikely
   
8 1.7%
No Responses
   
194.1%
 Totals460100%
6Is there anything we could do to improve your experience as a customer?
 
 Number of
Responses
  290
Online Surveys  by