Group of Bullets


Overall Survey Results:


Customer Satisfaction Survey


1How did you become a customer of The Bullet Barn?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Searching the web
   
226 50.1%
Referral from friend, family or acquaintance
   
103 22.8%
Saw an advertisement
   
23 5.0%
Shooter's blog or forum
   
33 7.3%
Business-related activity
   
9 1.9%
Other
   
49 10.8%
No Responses
   
81.7%
 Totals451100%

2How important were each of the following factors in your decision to purchase our product?
 
 1 = Very Unimportant , 2 = Somewhat Unimportant , 3 = Neutral , 4 = Somewhat Important , 5 = Very Important
Answer
12345
Number of
  Responses
Rating
Score*
Pricing
   
435 3.6
Quality
   
431 4.0
Responsiveness of staff
   
427 3.8
Ease of use
   
423 3.7
Selection
   
428 3.9
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


3What does The Bullet Barn do that makes it unique from its competitors?
 
 Number of
Responses
  301
4How long have you used our products?
 
Answer
0%100%
Number of
Responses
Response
Ratio
For less than 1 month
   
108 23.9%
For 1 to 6 months
   
71 15.7%
For 7 months up to 1 year
   
49 10.8%
For 1 to 2 years
   
89 19.7%
For more than 2 years
   
114 25.2%
No Responses
   
204.4%
 Totals451100%
5How likely are you to do business with us again?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very likely
   
347 76.9%
Somewhat likely
   
55 12.1%
Neutral
   
21 4.6%
Somewhat unlikely
   
1 <1%
Very unlikely
   
8 1.7%
No Responses
   
194.2%
 Totals451100%
6Is there anything we could do to improve your experience as a customer?
 
 Number of
Responses
  286
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