Group of Bullets


Overall Survey Results:


Customer Satisfaction Survey


1How did you become a customer of The Bullet Barn?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Searching the web
   
120 43.3%
Referral from friend, family or acquaintance
   
74 26.7%
Saw an advertisement
   
20 7.2%
Shooter's blog or forum
   
20 7.2%
Business-related activity
   
5 1.8%
Other
   
33 11.9%
No Responses
   
51.8%
 Totals277100%

2How important were each of the following factors in your decision to purchase our product?
 
 1 = Very Unimportant , 2 = Somewhat Unimportant , 3 = Neutral , 4 = Somewhat Important , 5 = Very Important
Answer
12345
Number of
  Responses		Rating
Score*
Pricing
   
265 3.6
Quality
   
265 4.0
Responsiveness of staff
   
262 3.7
Ease of use
   
261 3.7
Selection
   
265 3.8
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


3What does The Bullet Barn do that makes it unique from its competitors?
 
 Number of
Responses
  182
4How long have you used our products?
 
Answer
0%100%
Number of
Responses		Response
Ratio
For less than 1 month
   
43 15.5%
For 1 to 6 months
   
40 14.4%
For 7 months up to 1 year
   
33 11.9%
For 1 to 2 years
   
62 22.3%
For more than 2 years
   
86 31.0%
No Responses
   
134.6%
 Totals277100%
5How likely are you to do business with us again?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Very likely
   
205 74.0%
Somewhat likely
   
44 15.8%
Neutral
   
9 3.2%
Somewhat unlikely
   
1 <1%
Very unlikely
   
6 2.1%
No Responses
   
124.3%
 Totals277100%
6Is there anything we could do to improve your experience as a customer?
 
 Number of
Responses
  169
Online Surveys  by