Group of Bullets


Overall Survey Results:


Customer Satisfaction Survey


1How did you become a customer of The Bullet Barn?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Searching the web
   
220 50.0%
Referral from friend, family or acquaintance
   
102 23.1%
Saw an advertisement
   
23 5.2%
Shooter's blog or forum
   
30 6.8%
Business-related activity
   
9 2.0%
Other
   
49 11.1%
No Responses
   
71.5%
 Totals440100%

2How important were each of the following factors in your decision to purchase our product?
 
 1 = Very Unimportant , 2 = Somewhat Unimportant , 3 = Neutral , 4 = Somewhat Important , 5 = Very Important
Answer
12345
Number of
  Responses
Rating
Score*
Pricing
   
425 3.6
Quality
   
421 4.0
Responsiveness of staff
   
417 3.8
Ease of use
   
414 3.7
Selection
   
418 3.9
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


3What does The Bullet Barn do that makes it unique from its competitors?
 
 Number of
Responses
  293
4How long have you used our products?
 
Answer
0%100%
Number of
Responses
Response
Ratio
For less than 1 month
   
103 23.4%
For 1 to 6 months
   
69 15.6%
For 7 months up to 1 year
   
49 11.1%
For 1 to 2 years
   
88 20.0%
For more than 2 years
   
112 25.4%
No Responses
   
194.3%
 Totals440100%
5How likely are you to do business with us again?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very likely
   
340 77.2%
Somewhat likely
   
55 12.5%
Neutral
   
18 4.0%
Somewhat unlikely
   
1 <1%
Very unlikely
   
8 1.8%
No Responses
   
184.0%
 Totals440100%
6Is there anything we could do to improve your experience as a customer?
 
 Number of
Responses
  279
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