Group of Bullets


Overall Survey Results:


Customer Satisfaction Survey


1How did you become a customer of The Bullet Barn?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Searching the web
   
147 45.3%
Referral from friend, family or acquaintance
   
81 25.0%
Saw an advertisement
   
22 6.7%
Shooter's blog or forum
   
25 7.7%
Business-related activity
   
5 1.5%
Other
   
38 11.7%
No Responses
   
61.8%
 Totals324100%

2How important were each of the following factors in your decision to purchase our product?
 
 1 = Very Unimportant , 2 = Somewhat Unimportant , 3 = Neutral , 4 = Somewhat Important , 5 = Very Important
Answer
12345
Number of
  Responses		Rating
Score*
Pricing
   
311 3.6
Quality
   
309 4.0
Responsiveness of staff
   
306 3.8
Ease of use
   
304 3.7
Selection
   
310 3.9
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


3What does The Bullet Barn do that makes it unique from its competitors?
 
 Number of
Responses
  212
4How long have you used our products?
 
Answer
0%100%
Number of
Responses		Response
Ratio
For less than 1 month
   
62 19.1%
For 1 to 6 months
   
51 15.7%
For 7 months up to 1 year
   
37 11.4%
For 1 to 2 years
   
69 21.2%
For more than 2 years
   
91 28.0%
No Responses
   
144.3%
 Totals324100%
5How likely are you to do business with us again?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Very likely
   
242 74.6%
Somewhat likely
   
47 14.5%
Neutral
   
14 4.3%
Somewhat unlikely
   
1 <1%
Very unlikely
   
7 2.1%
No Responses
   
134.0%
 Totals324100%
6Is there anything we could do to improve your experience as a customer?
 
 Number of
Responses
  200
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