Group of Bullets


Overall Survey Results:


Customer Satisfaction Survey


1How did you become a customer of The Bullet Barn?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Searching the web
   
213 50.0%
Referral from friend, family or acquaintance
   
99 23.2%
Saw an advertisement
   
23 5.3%
Shooter's blog or forum
   
28 6.5%
Business-related activity
   
8 1.8%
Other
   
48 11.2%
No Responses
   
71.6%
 Totals426100%

2How important were each of the following factors in your decision to purchase our product?
 
 1 = Very Unimportant , 2 = Somewhat Unimportant , 3 = Neutral , 4 = Somewhat Important , 5 = Very Important
Answer
12345
Number of
  Responses
Rating
Score*
Pricing
   
412 3.6
Quality
   
408 4.0
Responsiveness of staff
   
404 3.8
Ease of use
   
401 3.7
Selection
   
405 3.9
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.


3What does The Bullet Barn do that makes it unique from its competitors?
 
 Number of
Responses
  283
4How long have you used our products?
 
Answer
0%100%
Number of
Responses
Response
Ratio
For less than 1 month
   
98 23.0%
For 1 to 6 months
   
69 16.1%
For 7 months up to 1 year
   
46 10.7%
For 1 to 2 years
   
87 20.4%
For more than 2 years
   
108 25.3%
No Responses
   
184.2%
 Totals426100%
5How likely are you to do business with us again?
 
Answer
0%100%
Number of
Responses
Response
Ratio
Very likely
   
330 77.4%
Somewhat likely
   
53 12.4%
Neutral
   
18 4.2%
Somewhat unlikely
   
1 <1%
Very unlikely
   
7 1.6%
No Responses
   
173.9%
 Totals426100%
6Is there anything we could do to improve your experience as a customer?
 
 Number of
Responses
  270
Online Surveys  by