Overall Survey Results:

Muddle Management Client Survey

If you are a current customer, do you look forward to your Muddle Visits, feeling that they will help you reach your goals?If you are a past customer, did you look forward to your Muddle Visits, feeling that they would help you reach your goals?

Answer

100%

Number of
Responses

Response
Ratio

Yes

90.4%

4.7%

Other

4.7%

No Responses

0.0%

Totals

100%

Is your Muddle Manager on time, every time?

Answer

100%

Number of
Responses

Response
Ratio

Yes

85.7%

4.7%

Other

9.5%

No Responses

0.0%

Totals

100%

Please indicate your level of satisfaction with your Muddle Manager's service.

1 = Dissatisfied , 2 = Neutral , 3 = Satisfied

Answer

Number of
Responses

Rating
Score*

Communication

2.9

Knowledge of organizational products

2.9

Creative problem-solving ability

3.0

Energy level

3.0

Cost

2.7

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

Show Details

Hide Details

Details

1 = Dissatisfied , 2 = Neutral , 3 = Satisfied

Answer	1	2	3
Communication	1 (4.8%)	0 (0.0%)	20 (95.2%)
Knowledge of organizational products	0 (0.0%)	2 (9.5%)	19 (90.5%)
Creative problem-solving ability	0 (0.0%)	1 (4.8%)	20 (95.2%)
Energy level	0 (0.0%)	0 (0.0%)	21 (100.0%)
Cost	1 (4.8%)	5 (23.8%)	15 (71.4%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Responses

Rating
Score*

Communication

95%

2.9

Knowledge of organizational products

10%

90%

2.9

Creative problem-solving ability

95%

3.0

Energy level

100%

3.0

Cost

24%

71%

2.7

Please complete the following. The service . . .

Answer

100%

Number of
Responses

Response
Ratio

Is/was better than expected

42.8%

Is matching/matched my expectations

47.6%

Is/was worse than expected

9.5%

Other

0.0%

No Responses

0.0%

Totals

100%

Please rate the following statements.

1 = Disagree , 2 = Neutral , 3 = Agree

Answer

Number of
Responses

Rating
Score*

Our service is helping/helped you feel more peaceful

2.9

The cost of our service is/was worth the benefits achieved

2.7

We are achieving/achieved the pre-established goals

2.8

We understand/understood your needs

3.0

We are/were thorough in planning and execution

2.8

*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.

Show Details

Hide Details

Details

1 = Disagree , 2 = Neutral , 3 = Agree

Answer	1	2	3
Our service is helping/helped you feel more peaceful	1 (4.8%)	1 (4.8%)	19 (90.5%)
The cost of our service is/was worth the benefits achieved	1 (4.8%)	4 (19.0%)	16 (76.2%)
We are achieving/achieved the pre-established goals	1 (4.8%)	2 (9.5%)	18 (85.7%)
We understand/understood your needs	0 (0.0%)	1 (4.8%)	20 (95.2%)
We are/were thorough in planning and execution	0 (0.0%)	4 (19.0%)	17 (81.0%)

Hold the mouse over each color of the bar to see the number of respondents.

Answer

Number of
Responses

Rating
Score*

Our service is helping/helped you feel more peaceful

90%

2.9

The cost of our service is/was worth the benefits achieved

19%

76%

2.7

We are achieving/achieved the pre-established goals

10%

86%

2.8

We understand/understood your needs

95%

3.0

We are/were thorough in planning and execution

19%

81%

2.8

How likely are you to refer our services?

Answer

100%

Number of
Responses

Response
Ratio

Very likely - Can't wait to spread the word!

76.1%

Neutral - If it comes up in conversation I will give people your name

23.8%

Not likely

0.0%

Other

0.0%

No Responses

0.0%

Totals

100%

If you stopped using our services before your goal was achieved, please tell us why.

Answer

100%

Number of
Responses

Response
Ratio

Cost

14.2%

Time

4.7%

Dissatisfaction

4.7%

Other

14.2%

No Responses

61.9%

Totals

100%

Thank you for your time. Do you have any additional comments or suggestions for improvement?

	Number of Responses
	8

Online Surveys by