Overall Survey Results:


2012 CUSTOMER FEEDBACK ISO-9001 SURVEY


Text Block:
1Who are you?
 
AnswerNumber of
Responses
First Name 119
Last Name 119
Company Name 118

   
2Required E-mail address (johnsmith@abc.ca)
 
 Number of
Responses
  120
3Are you happy with our response to your order requests? (Examples: timeliness of quote response, receipt of acknowledgement, and invoicing)
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
95 79.8%
No
   
9 7.5%
Other
   
17 14.2%
 Totals119100%

4Are you happy with our lead times and on-time delivery performance?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
98 81.6%
No
   
8 6.6%
Other
   
14 11.6%
 Totals120100%

5Are you happy with our product Quality?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
109 91.5%
No
   
1 <1%
Other
   
11 9.2%
 Totals119100%

6On a scale of 1 (Bad) to 5 (Excellent), how do we compare to your other suppliers?
 
 1 = Bad , 2 = Below Average , 3 = Average , 4 = Good , 5 = Excellent , 6 = Not Applicable
Answer
123456
Number of
  Responses		Rating
Score*
Inquiry response (phone, email, fax)
   
118 4.4
On-time delivery
   
119 4.5
Quality
   
117 4.6
Price
   
115 4.0
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
7Is there anything we could do to improve your satisfaction? Is there a service you would like us to provide? Would you like to tell us a story of your experience dealing with Hansen Industries Ltd. (good or bad)?
 
 Number of
Responses
  80
Text Block:
Online Surveys  by