Overall Survey Results:


New York Rural Water Association AWQR Survey


1Required Did your system complete an Annual Water Quality Report last year?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
224 97.3%
No
   
6 2.6%
No Responses
 
00.0%
 Totals230100%
2Required Who is the person(s) in your system that is responsible for completing the Annual Water Quality Report?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Operator
   
105 45.6%
Administration
   
55 23.9%
Both work on it together
   
70 30.4%
No Responses
 
00.0%
 Totals230100%
3Required How much time is spent completing the Annual Water Quality Report?
 
Answer
0%100%
Number of
Responses		Response
Ratio
< 1 day
   
55 23.9%
1 to 2 days
   
81 35.2%
3 to 5 days
   
56 24.3%
1 to 2 weeks
   
26 11.3%
Other
   
12 5.2%
No Responses
 
00.0%
 Totals230100%
4Required How many customers receive the Annual Water Quality Report?
 
Answer
0%100%
Number of
Responses		Response
Ratio
1 to 500
   
92 40.0%
500 to 1,000
   
34 14.7%
1,000 to 3,000
   
41 17.8%
3,000 to 10,000
   
41 17.8%
> 10,000
   
22 9.5%
No Responses
 
00.0%
 Totals230100%
5Required How do your customers receive the Annual Water Quality Report? Select all that apply.
 
Answer
0%100%
Number of
Responses		Response
Ratio
Individual Mailing
   
161 68.8%
Hand Delivered
   
53 22.6%
Available on Website
   
72 30.7%
Available at Clerk's office
   
104 44.4%
Other
   
67 28.6%
 Totals234100%
6Required What is the cost to your system to develop the Annual Water Quality Report? Please include man-hours, postage costs, printing costs, etc.
 
Answer
0%100%
Number of
Responses		Response
Ratio
< $500
   
103 44.7%
$500 to $1,000
   
58 25.2%
$1,000 to $2,000
   
40 17.3%
$2,000 to $5,000
   
22 9.5%
> $5,000
   
7 3.0%
No Responses
 
00.0%
 Totals230100%
7Required What percentage of your customers respond back to you with questions or comments about the Annual Water Quality Report?
 
Answer
0%100%
Number of
Responses		Response
Ratio
0%
   
64 27.8%
<1%
   
123 53.4%
1% to 5%
   
32 13.9%
5% to 10%
   
6 2.6%
10% to 20%
   
3 1.3%
> 20%
   
2 <1%
No Responses
 
00.0%
 Totals230100%
8Required Do you believe that your customers read the Annual Water Quality Report?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
78 33.9%
No
   
152 66.0%
No Responses
 
00.0%
 Totals230100%
9Required Do you feel your customers understand the Annual Water Quality Report?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
82 35.6%
No
   
148 64.3%
No Responses
 
00.0%
 Totals230100%
10Required Do you think the Annual Water Quality Report requirements are beneficial to your system?
 
Answer
0%100%
Number of
Responses		Response
Ratio
Yes
   
115 50.0%
No
   
115 50.0%
No Responses
 
00.0%
 Totals230100%
11Please include any comments you may have pertaining to the Annual Water Quality Report.
 
 Number of
Responses
  104
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