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Give us your $.02!!

Recently, Angie's List awarded us for providing our clients with SUPER service in 2009! We are ecstatic about this - but we still want to hear more from you about how you think we can continue to improve our services! If you have a few minutes - please tell us your thoughts! We really appreciate your feedback and value your opinion! We want to be the best for you!

 
1.

How long have you been a client of Horizon Pest Control?

Less than 1 year?
1 - 3 years?
3 - 8 years?
8 - 10 years?
10 years or more?
  • Comment:

  • 500 characters left.
2.

What is your largest concern as it relates to Pest Control? Please check all that apply.

Protect your investment
Protect your family
Peace of mind
Fear of damage
Fear of illness
Fear of pests in general
Other  
3.

Which of our services do you use? Select all that apply.
Home Guard
Home Guard Plus
Gutter Cleaning
Yard Guard
Nuisance Animal Control/Exclusion & Repair Services
Deer Deterrent Service
Rodent Control
1x Pest Control Service
Monthly Commercial Service
4.

Are there any services that Horizon does not currently offer that you would be interested in for your home or business?

Handy Man
Duct Cleaning
Fire Extinguisher Maintenance
Other  
  • Comment:

  • 500 characters left.
5.

How would you rate your level of satisfaction our service?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
  • Comment:

  • 500 characters left.
6.

How do we rate in the following areas of service?
 Well Below Average Below Average Average Above Average Well Above Average 
Customer service staff professional and courteous
Response time to accommodate your service needs
Sales representative prompt and professional
Technician thoroughly performed service
Technician thoroughly explained service
Quality and effectiveness of your service
  • Comment:

  • 500 characters left.
7.
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
8.

How likely is it that you would recommend our services to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
9.

If you answered "likely" on the above question, is there anyone you can think of that you would like to refer us to now? Please include their Name, Address, Phone Number and/or Email. If they purchase service from us, you will get $30 off your next service!

 

  • 350 characters left.
10.

Do you have any suggestions for improving our services?
 

  • 350 characters left.
11.

Horizon offers various convenient payment options for annual service agreements. How interested are you in the following?

 Very Interested Somewhat Interested No Preference Not Interested  
Full payment at first service  
Smaller monthly auto payments  
50% payment at first service and 25% at second and third service  
  • Comment:

  • 500 characters left.
12.

How did you first learn about Horizon?

 

  • 350 characters left.
13.
What is your gender?
Male
Female
Prefer not to answer
14.
Which category describes your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer