Overall Survey Results:

2010 MetaData Market Survey(tm) - Focus on ERP/CRM Applications

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	Dear Data Management Professional - We Need Your Input!Silwood Technology (www.silwoodtechnology.com) and Gavilan Research Associates (www.gavilanresearch.net) invite you to participate in the 2010 MetaData Market Survey. This year's survey has a research emphasis on Enterprise Resource Planning (ERP) applications (such as SAP, PeopleSoft, Oracle) and Customer Relationship Management (CRM) systems (such as Oracle, Siebel and salesforce.com).The IT landscape for Global 5000 companies has been transformed over the last 10-15 years by the widespread adoption of ERP/CRM packages. A key hope was that ERP/CRM packages would resolve many of the long standing, enterprise-level data management issues that had built up from using/maintaining multiple legacy applications. This Survey seeks to identify the extent of the changes and effectiveness that have occurred in data management practices as a result of the adoption of application packages. It seeks to elicit the views of practitioners (such as yourself) as to the tools, techniques and methods that could enhance the role of data/metadata management in improving the quality of data and application development, in both the package era and beyond.There are 13 questions in total. The Survey should take 5 minutes to complete (please answer ALL questions). At the end of the Survey (if you identify yourself) we will send you a FREE copy of the Summary of Findings whitepaper (worth US $125) when it becomes available in mid March. Thank you for your participation!

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Dear Data Management Professional - We Need Your Input!Silwood Technology (www.silwoodtechnology.com) and Gavilan Research Associates (www.gavilanresearch.net) invite you to participate in the 2010 MetaData Market Survey. This year's survey has a research emphasis on Enterprise Resource Planning (ERP) applications (such as SAP, PeopleSoft, Oracle) and Customer Relationship Management (CRM) systems (such as Oracle, Siebel and salesforce.com).The IT landscape for Global 5000 companies has been transformed over the last 10-15 years by the widespread adoption of ERP/CRM packages. A key hope was that ERP/CRM packages would resolve many of the long standing, enterprise-level data management issues that had built up from using/maintaining multiple legacy applications. This Survey seeks to identify the extent of the changes and effectiveness that have occurred in data management practices as a result of the adoption of application packages. It seeks to elicit the views of practitioners (such as yourself) as to the tools, techniques and methods that could enhance the role of data/metadata management in improving the quality of data and application development, in both the package era and beyond.There are 13 questions in total. The Survey should take 5 minutes to complete (please answer ALL questions). At the end of the Survey (if you identify yourself) we will send you a FREE copy of the Summary of Findings whitepaper (worth US $125) when it becomes available in mid March. Thank you for your participation!

YOUR COMPANY: What company/organization do you work for?Type in your company name below. This information is used to help validate survey responses. You can remain anonymous in your survey answers (but we need to know your company name.)

Answer	Number of Responses
Company Name	85

YOUR COMPANY'S CURRENT IT LANDSCAPE:Which of the following statements below reflect the application & data landscape at your company today? (check ALL that apply)

Answer

100%

Number of
Responses

Response
Ratio

we have a complex mix of ERP/CRM and legacy applications

61.1%

our ERP/CRM systems environment is largely dominated by a specific package/vendor

29.4%

our ERP/CRM systems environment is mostly legacy-based with some (minimal) package use

9.4%

SAP is our strategic ERP/CRM application vendor

25.8%

Oracle / PeopleSoft / JD Edwards / Siebel is our strategic ERP/CRM application vendor

32.9%

Microsoft is our strategic ERP/CRM application vendor

8.2%

salesforce.com is our strategic CRM vendor

10.5%

none of the above statements reflect our current situation

7.0%

we use ERP/CRM applications different than mentioned above (indicate below)

7.0%

Totals

100%

APPLICATION DEVELOPMENT WORKLOAD/PRESSURES AT YOUR COMPANY:Which of the following statements below reflect the pressures and demands on IT for Systems and BI development? (check ALL that apply)

Answer

100%

Number of
Responses

Response
Ratio

Application and BI development workload is heavy with much turbulence

54.1%

Application and BI development workload is steady and relatively stable

15.2%

"Services-oriented" Applications & BI is the dominant business demand now (2010)

38.8%

ERP/CRM packages are likely to be the main way of meeting these pressures

21.1%

we make significant use of ERP/CRM Integration tools & BI toolsets

32.9%

none of the above statements reflect our current situation

5.8%

Totals

100%

ERP/CRM IMPACT ON DATA STANDARDS & DATA MANAGEMENT:What impact (if any) do you feel that ERP/CRM pcakages have had on data standards and complexity of data management in your company? (check ALL that apply)

Answer

100%

Number of
Responses

Response
Ratio

the use of ERP/CRM packages has improved (minimized) data complexity & standards issues

15.2%

we now use "package data definitions" as our "data standards" across core projects (e.g. MDM)

12.9%

the use of ERP/CRM packages has increased the complexity of our data & systems landscape

38.8%

gaining a clear understanding of "package data definitions" is difficult

38.8%

integrating ERP/CRM package data with enterprise services & BI is a key requirement now

44.7%

the use of operational/package data now figures significantly in most projects

29.4%

gaining a better understanding of "ERP/CRM data architectures" is important

56.4%

none of the above statements reflect our current situation

10.5%

Totals

100%

IMPORTANCE OF DATA MANAGEMENT FUNCTION:How is the position or role of Data Management viewed at your company?(check ALL that apply)

Answer

100%

Number of
Responses

Response
Ratio

Data Management is viewed as an essential/strategic IT/corporate resource

55.2%

Data Management is viewed as optional or non-essential

15.2%

Data Management is typically involved on a tactical basis (when the case $$$ can be made)

37.6%

we use a consistent set of integrated tools & standards for all key IT projects

22.3%

none of the above statements reflect our current situation

5.8%

Totals

100%

SUPPORTING PROJECTS:Which of these key enterprise projects does your data management function actively participate in ? (check ALL that apply)

Answer

100%

Number of
Responses

Response
Ratio

Data Warehousing / Business Intelligence reporting

81.1%

Master Data Management (MDM)

57.6%

Data Governance / Data Stewardship

63.5%

Data Quality / Data Profiling

62.3%

ERP/CRM system documentation

34.1%

Enterprise Metadata Repository

43.5%

SOA / Enterprise Application Integration

50.5%

none of the above reflect our current situation

2.3%

Totals

100%

ERP/CRM DATA MODELING:What is your experience when creating data models from ERP/CRM applications?(check ALL that apply)

Answer

100%

Number of
Responses

Response
Ratio

deriving data models from our ERP/CRM systems is EASY

7.0%

deriving data models from our ERP/CRM systems is DIFFICULT & time consuming

35.2%

we currently build ERP/CRM data models manually (by hand w/o using tools)

22.3%

we use automated tools to help build/derive data models from ERP/CRM

22.3%

we do not currently build any data models from our ERP/CRM systems

29.4%

we wish we had better specialist tools to analyze the ERP/CRM architecture

25.8%

none of the above statements reflect our current situation

11.7%

Totals

100%

ERP/CRM DATA MANAGEMENT CHALLENGES:What are some of the top issues or challenges that you as a data management professional face when working with ERP/CRM applications? (check ALL that apply)

Answer

100%

Number of
Responses

Response
Ratio

understanding business data definitions

72.9%

understanding technical data definitions

50.5%

understanding the LOCATION of data (where is it located? how is it used?)

57.6%

understanding the LINEAGE of data - how it was derived / merged / transformed

78.8%

understanding the QUALITY of data (accuracy, calculations, reliability, etc ...)

74.1%

metadata definitions are difficult to extract from ERP/CRM systems

43.5%

metadata definitions are difficult to map & inter-relate from ERP/CRM systems

50.5%

our IT landscape is complex, heterogeneous, and difficult to understand

52.9%

we wish we had better documentation of key ERP/CRM functions, processes, and support needed

36.4%

our legacy systems are difficult to document, map, & inter-relate

48.2%

none of the above statements reflect our current situation

5.8%

Totals

100%

WISH LIST / IDEAL TOOL OR SERVICE:As a data management professional - what is your "ideal tool or service" to support your work with an ERP or CRM system? (PLEASE DESCRIBE BELOW)What features would it have? What would it be able to do?

	Number of Responses
	58

YOUR COMPANY'S INDUSTRY/PRIMARY BUSINESS:What is your company's primary industry or business? (choose SINGLE/BEST answer)

Answer

100%

Number of
Responses

Response
Ratio

Banking / Finance

14.1%

Insurance

11.7%

Aerospace / Defense

1.1%

Agriculture / Forestry

0.0%

Automotive

0.0%

Bio-Tech / Pharmaceuticals

3.5%

Computer Hardware / Software developer/vendor

4.7%

Consultant / IT Services / Systems Integrator

10.5%

Educational Institution

3.5%

Government (Federal, State, or Local)

11.7%

Healthcare / Medical (non-insurance company)

4.7%

Manufacturing / CPG

7.0%

Mining / Oil / Gas / Energy

3.5%

Professional Association or Non-Profit Organization

0.0%

Publishing / Media / Advertising

1.1%

Restaurants / Food Services

1.1%

Retailer / Wholesaler / Distributor

7.0%

Telecommunications

5.8%

Transportation / Shipping / Travel Services

1.1%

Utilities

3.5%

Other

3.5%

No Responses

0.0%

Totals

100%

YOUR GEOGRAPHIC LOCATION:Where are you located ? (choose SINGLE/BEST answer)

Answer

100%

Number of
Responses

Response
Ratio

North America / USA / Canada

83.5%

Central America / Mexico

0.0%

South America

1.1%

Europe / United Kingdom / Ireland

8.2%

Russia

0.0%

China / Asia / India

2.3%

Australia

2.3%

Antarctica

0.0%

Other

2.3%

No Responses

0.0%

Totals

100%

END OF SURVEY / YOUR CONTACT INFORMATION:Thank you for completing this Survey!Can we send you any additional information?Would you like to receive a FREE copy of the Summary of Findings whitepaper when it becomes available?Would you like to win a full conference registration (worth US $1895) to Enterprise Data World in San Francisco (March 14-18, 2010)? The winner will be announced on Monday March 1st.In the "Comments" box below - please type your name, company, phone number and email address.

Answer

100%

Number of
Responses

Response
Ratio

send me a copy of the "Summary of Findings" whitepaper

91.3%

send information about Silwood's ERP/CRM implementation tools

39.5%

send information about Gavilan Research's MetaData Solution product comparisons

60.4%

77.7%

Totals

100%

QUESTIONS/COMMENTS/FEEDBACK ABOUT THIS SURVEY:Do you have any questions or comments about this survey?Too long? Too short? Not asking the right questions?(Please indicate below.)

	Number of Responses
	30