Total Quality Services Survey
1.

How long have you used TQS for home repair services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
2.

Which of our services have you used? Select all that apply.
Heating & Air Conditioning Service
Heating & Air Conditioning (New Installation)
Plumbing Service
Electrical Services
Specialty Construction
Other  
  • Comment:

  • 500 characters left.
3.

How frequently do you purchase from us?
Less than 3 months
Every 3 - 6 months
Every 6 - 12 months
Over 1 year
Other  
4.
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
5.

How do we rate on the following attributes?
 Well Below Average Below Average Average Above Average Well Above Average 
Customer service
Professionalism
Quality of Service
Understanding customers' needs
Sales staff
Price
  • Comment:

  • 500 characters left.
6.
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
7.

How likely is it that you would recommend TQS to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
8.

Do you have any suggestions for improving our services?
 

  • 350 characters left.
9.
What is your gender?
Male
Female
Prefer not to answer
10.

Which category describes your age?
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer