NYC SUV, Inc


Overall Survey Results:


NYC SUV Service Survey 2010


1How long you've been riding with NYC SUV?
 
 1 = New customer , 2 = 1 year , 3 = 2 years , 4 = 3 years , 5 = 4 years >
12345
Number of
  Responses		Rating
Score*
   
11 2.9
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
2Please rate your experience with NYC SUV:
 
 1 = VERY BAD , 2 = BAD , 3 = OK , 4 = GOOD , 5 = VERY GOOD
Answer
12345
Number of
  Responses		Rating
Score*
Customer Support
 
12 4.8
Reservation Process
   
12 4.7
Vehicle's Condition
 
12 4.9
Vehicle's Amenities
 
12 4.8
On-Time Performance
 
12 5.0
Driver's Professionalism
 
12 4.8
Service Reliability
 
12 4.9
Overall Experience
 
12 4.8
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
3Please compare NYC SUV to other Luxury Limo Services you have used.
 
 1 = Much worse , 2 = Worse , 3 = About the same , 4 = Better , 5 = Much better
12345
Number of
  Responses		Rating
Score*
   
12 4.6
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
4Would you recommend NYC SUV to a friend or colleague?
 
 1 = Very unlikely , 2 = Somewhat unlikely , 3 = Neutral , 4 = Somewhat likely , 5 = Very likely
12345
Number of
  Responses		Rating
Score*
 
12 4.8
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
5Did NYC SUV service fulfill your expectations?
 
 1 = Did not , 2 = Yes , 3 = Exceeded
123
Number of
  Responses		Rating
Score*
   
12 2.7
*The Rating Score is the weighted average calculated by dividing the sum of all weighted ratings by the number of total responses.
6Please add your comments:
 
 Number of
Responses
  6
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